Senior Manager, IT Workplace Services
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region
What will you do
- Lead and mentor the VIP support team to deliver exceptional discreet and reliable technical assistance for C-suite executives.
- Provide hands-on support for laptops tablets and mobile devices ensuring secure and seamless user experiences.
- Troubleshoot and resolve endpoint issues quickly minimizing disruption during executive engagements.
- Manage device provisioning configuration and lifecycle management for VVIP users.
- Coordinate with EUC Infrastructure and Security teams to ensure compliance with organizational standards.
- Act as a trusted partner for executives building confidence through consistent professional and confidential support.
- Oversee daily operations of AV and VC systems for both physical and virtual events.
- Plan and manage schedules for multiple Teams/VC meetings ensuring timely setup testing and smooth execution.
- Ensure AV systems remain in optimal condition through predictive and preventive maintenance.
- Supervise defect rectification maintenance replacement and upgrades of AV infrastructure.
- Provide supplementary coverage for VVIP sessions including Board and Excom meetings ensuring reliability and discretion.
- Manage a combined team of 6 engineers fostering professional growth and engagement.
- Act as a liaison between EUC Workplace Services IT leadership and external vendors.
- Drive process improvements workflow automation and documentation standardization.
- Promote knowledge sharing and continuous improvement across both teams.
The Ideal Candidate Should Possess:
- Degree in Information Technologyrelated studies.
- Proven experience managing IT support teams in large enterprise environments.
- Demonstrated expertise in supporting VIP/C-suite executives with emphasis on discretion professionalism and reliability.
- Strong knowledge of Microsoft Endpoint Manager (Intune) Windows Autopilot Azure AD and Group Policy.
- Hands-on experience with AV/VC technologies (Microsoft Teams Rooms Zoom Poly Cisco Crestron etc.).
- Familiarity with PowerShell scripting for automation and configuration tasks.
- Excellent stakeholder management and communication skills particularly with senior leadership.
- Strong vendor management and coordination experience.
- Organized detailed proactive and self-motivated. Independent and strong team player with ability to build rapport and collaborative working relationships with all levels.
- Possess good interpersonal skills and can communicate well (both written and verbal).
We are driven by our AEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.
Together we make the extraordinary happen.
Learn more about us at and visit our LinkedIn career site.
Required Experience:
Senior Manager
Key Skills
- IT Experience
- Business Continuity Planning
- IT Management
- SAAS
- Desktop Administration
- Computer Networking
- Management Experience
- Salesforce
- IT Service Management
- ITIL
- Azure
- Project Implementation
About Company
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value an ... View more
