Software Engineering Manager
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Job Location:
Pasig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Skill :reqPrimarySkill
Secondary Skill :reqSecondarySkill
Other Skills :reqOtherSkills
Organizational Level 1 :reqOrganizational1
Organizational Level 2 :reqOrganizational2
Manager :hiringManagerName
Location:reqLocation
Talent Acquisition:Aira Kess Pradillada Marbella
Required Travel: Minimal
Open to Relocation:filter14
Referral Bonus Reward Amount*:erpAmount
* In case this job is open for Amdocs employees only Refer Friend to Job option is disabled
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
Manage and lead design development and maintenance projects to meet their Scope Quality Time and Budget. Responsible for Team and People management
What will your job look like
We are looking for a seasoned Technical Manager to lead the Salesforce and Mulesoft managed services team. This role requires strong technical expertise in Salesforce (Sales Cloud Service Cloud Pardot Vlocity) and Mulesoft integration platforms combined with leadership skills to manage support operations ensure SLA compliance and drive continuous improvement. The ideal candidate will provide architectural guidance manage escalations and collaborate with client stakeholders to deliver high-quality solutions and governance.
Key responsibilities:
- Lead and manage the Salesforce and Mulesoft support team for enterprise applications.
- Provide architectural guidance and best practices for Salesforce modules:
- Sales Cloud Service Cloud Pardot and Vlocity (EPC CLM CPQ OM).
- Ensure SLA/KPI compliance and implement continuous improvement initiatives.
- Manage major incidents escalations and problem management processes.
- Coordinate with client stakeholders and delivery teams for seamless operations.
- Oversee documentation reporting and governance activities for managed services.
- Mentor and manage a team of developers architects and integration specialists.
- Conduct code reviews enforce quality standards and ensure adherence to best practices.
Required Technical Expertise
- Salesforce Expertise:
- Hands-on experience with Sales Cloud Service Cloud Pardot and Vlocity modules (EPC CLM CPQ OM).
- Strong understanding of Salesforce architecture declarative and programmatic solutions.
- Key Salesforce certification.
- Mulesoft Expertise:
- Proven experience with Anypoint Platform API-led connectivity and enterprise integration patterns.
- Knowledge of CloudHub deployments API versioning and performance optimization.
- Leadership & Governance:
- Ability to manage large teams mentor resources and drive operational excellence.
- Strong stakeholder management and communication skills for executive-level reporting.
- Quality & Compliance:
- Familiarity with ITIL processes (Incident Problem Change Management).
- Enforce coding standards security best practices and compliance requirements.
All you need is...
- Education: Bachelors or Masters degree in Computer Science IT or related field.
- Experience: 10 years in enterprise application support/management with leadership responsibilities.
- Certifications (Preferred): Mulesoft Certified Integration Architect Salesforce Architect certifications ITIL Foundation.
Soft Skills
- Strong leadership and team management capabilities.
- Excellent communication and stakeholder engagement skills.
- Analytical mindset with problem-solving and decision-making abilities.
Nice-to-Have
- Experience in telecom domain or large-scale enterprise environments.
- Exposure to CI/CD pipelines DevOps practices and cloud platforms (AWS/Azure).
#LI-AM1
Why you will love this job:
- You will be challenged with leading and mentoring a few development teams & projects
- You will join a strong team with lots of activities technologies business challenges and a progression path
- You will have the opportunity to work with the industry most advanced technologies
Required Experience:
Manager
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
