Application Manager ServiceNow

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ServiceNow DevOps Engineer

At Nouryon our global team of Changemakers takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer societys needs today and in the future.

We are looking for team members who bring ideas forward champion others and work together to do better. Does that sound like you

Brief Summary

As a ServiceNow DevOps Engineer you will be part of a small agile team operating in a DevOps model responsible for the operational excellence stability and continuous improvement of the ServiceNow platform. This includes IT modules (ITSM SPM) and a suite of business-critical scoped applications (Finance Logistics Procurement MDM MLM). You will handle incidents service requests and changes monitor platform health and contribute to project delivery. The role requires a proactive mindset strong analytical skills and a passion for learning and innovation.

In your future role as ServiceNow DevOps Engineer you will

Key Responsibilities:

Platform Operations & Support

• Handle ServiceNow incidents service requests and change requests (standard normal emergency) across IT and business modules.
• Ensure timely resolution and documentation of tickets in line with SLAs.
• Act as a first point of escalation for complex issues from L1 support or business users.
• Maintain and update platform documentation knowledge articles and CMDB records.

Project Participation

• Collaborate with developers architects and business analysts on enhancements and new implementations.
• Support testing deployment and hypercare activities.
• Participate in agile ceremonies such as sprint planning reviews and retrospectives.

Continuous Improvement

• Identify and implement opportunities for automation and process optimization.
• Stay up to date with ServiceNow releases and recommend relevant features or upgrades.

Contribute to platform governance and best practices.

• Log investigate and resolve ServiceNow incidents and service requests within agreed SLAs.
• Execute and document standard normal and emergency changes in accordance with change management procedures.
• Monitor platform performance dashboards and integration health checks.
• Perform root cause analysis for recurring issues and propose preventive measures.
• Collaborate with developers to test and deploy new features or fixes.
• Identify automation opportunities and contribute to scripting or workflow improvements.
• Stay informed about new ServiceNow releases and assess impact on current environment.
• Take ownership of knowledge management by capturing updating and promoting documentation of known issues workarounds and standard procedures.

We believe you are

• 5 years working within IT project delivery environments

• Bachelor or Masters degree in a relevant field like (project) management organization business administration or IT or supplemented with relevant experience.

• Deep understanding of ServiceNow platform capabilities and architecture.
• Proficiency in ITSM SPM and scoped applications.
• Familiarity with scripting (JavaScript) REST APIs and integrations.

Analytical Thinking

• Strong problem-solving skills with the ability to diagnose and resolve complex issues.
• Root cause analysis and continuous improvement mindset.

Collaboration & Communication

• Ability to work effectively in cross-functional teams.
• Clear and concise communication with both technical and non-technical stakeholders.
• Active participation in agile ceremonies and team discussions.

Customer Focus

• Commitment to delivering high-quality support and solutions.
• Understanding of user needs and ability to translate them into technical requirements.

Adaptability & Learning Agility

• Eagerness to learn new modules tools and technologies.
• Ability to adapt to changing priorities and evolving platform capabilities.

Accountability & Ownership

• Takes initiative and responsibility for assigned tasks and outcomes.
• Proactively manages incidents changes and documentation.

Knowledge Management

• Actively contributes to capturing maintaining and sharing knowledge.
• Promotes a culture of documentation and continuous learning within the team.

Process Orientation

• Understanding of ITIL processes and how they apply in a DevOps context.

• Ability to follow and improve operational procedures and standards.
• ServiceNow Platform Administration: Managing users roles groups ACLs and configurations.
• ITSM Module Expertise: Incident Problem Change Request and Knowledge Management.
• SPM (Strategic Portfolio Management): Familiarity with demand project and resource management modules.
• Scoped Application Support: Understanding of custom apps for Finance Logistics Procurement MDM MLM.
• Scripting: JavaScript (client/server-side) Glide API Business Rules Script Includes.
• Integration Skills: REST/SOAP APIs IntegrationHub MID Server.
• Monitoring & Alerting: Use of ServiceNow Performance Analytics Health Scan or external tools like Splunk Dynatrace etc.
• DevOps Tooling: Familiarity with CI/CD pipelines Git Jenkins or ServiceNows ATF (Automated Test Framework).
• Agile Practices: Working in sprints using tools like Azure DevOps or Jira.

Process & Methodology Skills

• ITIL Foundation Knowledge: Especially around incident change and request management.
• Agile/DevOps Mindset: Iterative delivery continuous improvement and cross-functional collaboration.
• Documentation & Knowledge Management: Creating and maintaining KB articles SOPs and platform documentation.

• Fluency in English with additional languages being a plus.
• High proficiency in Microsoft Excel Word and PowerPoint

We offer you

At Nouryon we provide a great job and friendly coworkers plus benefits in addition to salary such as Medical insurance for individual and family.

Have we got your interest
This is a permanent position on a full-time basis and based in Airoli Navi Mumbai office

AboutNouryon

Were looking for tomorrows Changemakers today.

If youre looking for your next career move apply today and join Nouryons worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care cleaning paints and coatings agriculture and food pharmaceuticals and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you we will gladly make way for your ambitions. From day one we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic international diverse and proactive working environment.

Visitourwebsiteand followus onLinkedIn.

Contact

For additional information about the vacancy please contact Local HR.

#WeAreNouryon #Changemakers#LI-Onsite

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