Workplace Manager
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
1. Workplace Experience & Front-of-House
Lead reception & concierge services for seamless visitor and employee journeys.
Ensure premium lobby ambience signage music scenting d cor and cleanliness.
Manage meeting room readiness including AV coordination amenities turnaround time.
Deliver hospitality excellence during leadership visits VIP tours and events.
Drive employee experience initiatives well-being programs and feedback loops.
2. Soft Services Operations Management
Oversee housekeeping pantry office support mailroom waste management and pest
control services.
Implement structured cleaning schedules including high-frequency washrooms and high-
traffic areas.
Ensure adherence to cleaning SOPs machine & chemical usage MSDS color coding.
Monitor pantry service excellence-timely service hygiene replenishments equipment
upkeep.
Track consumables usage cost control and preventive maintenance of machines.
3. Helpdesk & Service Level Management
Own workplace helpdesk operations (CAFM/ServiceNow or equivalent).
Ensure timely logging routing and closure of tickets with SLA/TAT compliance.
Analyze trends reduce backlog and drive RCA/CAPA for repeated issues.
Publish daily/weekly/monthly MIS for leadership visibility.
General
4. Vendor Governance & Performance Management
Manage IFM/Soft Services vendors; validate manpower deployment vs. BOQ.
Conduct daily/weekly/monthly quality audits and publish SLA/KPI scorecards.
Maintain checklists attendance records deployment sheets and escalations.
Review vendor bills consumption logs GRNs and ensure zero leakage.
Ensure vendors meet grooming training safety and performance expectations.
5. Events Engagement & Communication
Plan and manage all site-level events: townhalls celebrations HR programs CSR activities.
Coordinate event logistics-seating branding AV d cor F&B safety clearances.
Manage internal communication: workplace updates etiquette reminders outage notices
weekly digests.
Ensure ergonomic comfortable and customer-centric meeting/event setups.
6. Compliance & Risk Management (Full Compliance Section)
Statutory & Vendor Compliance
Ensure full compliance with labour laws PF/ESI wages police verification and vendor
statutory records.
Maintain updated compliance files for internal & external audits.
Validate all contractor documentation deployment attendance and licences.
HSE & Workplace Safety
Implement PPE MSDS safe chemical handling wet-floor signage and hygiene norms.
Conduct risk assessments JSA toolbox talks and close audit NCs.
Ensure waste segregation hazardous waste compliance and pest control standards.
Support fire drills evacuation plans and safety walk-throughs.
Audit & Documentation Management
Prepare for ISO audits hygiene audits safety audits and client inspections.
Maintain SOPs checklists training records permits and incident logs.
Drive CAPA closure for incidents near misses and safety deviations.
Governance & Policy Enforcement
Ensure adherence to workplace policies-access control hygiene norms pantry rules
meeting room etiquette.
General
Ensure GDPR/data privacy compliance in visitor and access management.
7. Project Support & Workplace Transitions
Support fitouts renovations seating rearrangements and workplace upgrades.
Coordinate with Projects Engineering IT Security and vendors during execution.
Manage movement of furniture assets signage and workstation setups.
Ensure safe work zones: barricading dust control daily cleaning protection sheets.
Conduct snagging/de-snagging and coordinate handover documents.
Prepare project trackers seating layouts communication plans and transition SOPs.
Communicate closures disruptions and reopening plans to employees.
8. Team Leadership & People Management
Supervise housekeeping pantry reception and support staff.
Conduct daily briefings grooming checks and team motivation initiatives.
Manage rosters shifts backups attendance and performance reviews.
Provide cross-training to improve workforce efficiency and coverage.
Key Skills & Competencies
Strong customer service and hospitality mindset.
Expertise in soft services operations and workplace experience programs.
Knowledge of HSE statutory compliance and audit frameworks.
Excellent communication stakeholder management and problem-solving.
Proficiency with MS Office Helpdesk/CAFM tools VMS digital workplace platforms.
Data-driven decision making-MIS dashboards SLA analysis.
Good knowledge of excel and PPT.
Qualifications & Experience
Graduate degree required; certifications in Hospitality/FM (BICSc IOSH/NEBOSH Basic)
preferred.
5 10 years of experience in Workplace Experience Soft Services or IFM operations.
Experience in corporate office environments strongly preferred.
Lead reception & concierge services for seamless visitor and employee journeys.
Ensure premium lobby ambience signage music scenting d cor and cleanliness.
Manage meeting room readiness including AV coordination amenities turnaround time.
Deliver hospitality excellence during leadership visits VIP tours and events.
Drive employee experience initiatives well-being programs and feedback loops.
2. Soft Services Operations Management
Oversee housekeeping pantry office support mailroom waste management and pest
control services.
Implement structured cleaning schedules including high-frequency washrooms and high-
traffic areas.
Ensure adherence to cleaning SOPs machine & chemical usage MSDS color coding.
Monitor pantry service excellence-timely service hygiene replenishments equipment
upkeep.
Track consumables usage cost control and preventive maintenance of machines.
3. Helpdesk & Service Level Management
Own workplace helpdesk operations (CAFM/ServiceNow or equivalent).
Ensure timely logging routing and closure of tickets with SLA/TAT compliance.
Analyze trends reduce backlog and drive RCA/CAPA for repeated issues.
Publish daily/weekly/monthly MIS for leadership visibility.
General
4. Vendor Governance & Performance Management
Manage IFM/Soft Services vendors; validate manpower deployment vs. BOQ.
Conduct daily/weekly/monthly quality audits and publish SLA/KPI scorecards.
Maintain checklists attendance records deployment sheets and escalations.
Review vendor bills consumption logs GRNs and ensure zero leakage.
Ensure vendors meet grooming training safety and performance expectations.
5. Events Engagement & Communication
Plan and manage all site-level events: townhalls celebrations HR programs CSR activities.
Coordinate event logistics-seating branding AV d cor F&B safety clearances.
Manage internal communication: workplace updates etiquette reminders outage notices
weekly digests.
Ensure ergonomic comfortable and customer-centric meeting/event setups.
6. Compliance & Risk Management (Full Compliance Section)
Statutory & Vendor Compliance
Ensure full compliance with labour laws PF/ESI wages police verification and vendor
statutory records.
Maintain updated compliance files for internal & external audits.
Validate all contractor documentation deployment attendance and licences.
HSE & Workplace Safety
Implement PPE MSDS safe chemical handling wet-floor signage and hygiene norms.
Conduct risk assessments JSA toolbox talks and close audit NCs.
Ensure waste segregation hazardous waste compliance and pest control standards.
Support fire drills evacuation plans and safety walk-throughs.
Audit & Documentation Management
Prepare for ISO audits hygiene audits safety audits and client inspections.
Maintain SOPs checklists training records permits and incident logs.
Drive CAPA closure for incidents near misses and safety deviations.
Governance & Policy Enforcement
Ensure adherence to workplace policies-access control hygiene norms pantry rules
meeting room etiquette.
General
Ensure GDPR/data privacy compliance in visitor and access management.
7. Project Support & Workplace Transitions
Support fitouts renovations seating rearrangements and workplace upgrades.
Coordinate with Projects Engineering IT Security and vendors during execution.
Manage movement of furniture assets signage and workstation setups.
Ensure safe work zones: barricading dust control daily cleaning protection sheets.
Conduct snagging/de-snagging and coordinate handover documents.
Prepare project trackers seating layouts communication plans and transition SOPs.
Communicate closures disruptions and reopening plans to employees.
8. Team Leadership & People Management
Supervise housekeeping pantry reception and support staff.
Conduct daily briefings grooming checks and team motivation initiatives.
Manage rosters shifts backups attendance and performance reviews.
Provide cross-training to improve workforce efficiency and coverage.
Key Skills & Competencies
Strong customer service and hospitality mindset.
Expertise in soft services operations and workplace experience programs.
Knowledge of HSE statutory compliance and audit frameworks.
Excellent communication stakeholder management and problem-solving.
Proficiency with MS Office Helpdesk/CAFM tools VMS digital workplace platforms.
Data-driven decision making-MIS dashboards SLA analysis.
Good knowledge of excel and PPT.
Qualifications & Experience
Graduate degree required; certifications in Hospitality/FM (BICSc IOSH/NEBOSH Basic)
preferred.
5 10 years of experience in Workplace Experience Soft Services or IFM operations.
Experience in corporate office environments strongly preferred.
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
