ServiceNow ITAM Developer

ServiceNow ITAM Developer JD:

Technical Competencies

• ServiceNow Platform Proficiency: Strong understanding of the ServiceNow data model architecture and development best practices.

• Scripting Languages: Proficiency in JavaScript Glide APIs (GlideRecord GlideAggregate) HTML CSS and XML.

• ITAM Module Expertise: Hands-on experience with ServiceNow Software Asset Management (SAM Pro) Hardware Asset Management (HAM Pro) and potential SaaS Management.

• Core Platform Features: Experience with Business Rules Client Scripts Script Includes UI Policies Workflows Flow Designer and Access Control Rules (ACLs).

• Integrations: Experience building integrations using REST/SOAP APIs MID Servers and IntegrationHub.

• ITSM & ITIL Knowledge: Solid understanding of the ITIL framework and IT asset management lifecycle processes.

• Certifications (Preferred): ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist in SAM and/or HAM.

Behavioral Competencies

• Problem-Solving & Analytical Skills: Excellent ability to analyze complex business problems troubleshoot issues efficiently and propose effective solutions.

• Communication: Effective verbal and written communication skills to interact professionally with technical and non-technical stakeholders.

• Collaboration & Teamwork: Proven team players with strong interpersonal skills able to work effectively in cross-functional teams and participate in Agile ceremonies.

• Ownership & Accountability: Self-directed detail-oriented mindset with an ability to manage competing priorities and take ownership of tasks and code quality.

• Adaptability & Continuous Learning: Openness to learning new technologies staying updated with ServiceNow releases and adapting to a rapidly changing IT landscape.

• Customer Focus: A customer-centric attitude focused on understanding end-user needs and delivering solutions that enhance user experience.

• ITIL V3/V4

• Module Implementation & Configuration: Implement and customize SAM Pro HAM Pro and SaaS Management modules configuring asset classes categories workflows and lifecycle processes (procurement deployment disposal).

• Development & Automation: Develop automation using Flow Designer Business Rules Client Scripts and custom Script Includes. Create custom scripts workflows notifications and approvals for asset-related activities.

• Integration: Integrate ServiceNow ITAM with external systems such as the CMDB Discovery tools (e.g. SCCM) Procurement systems and third-party tools using REST/SOAP APIs and IntegrationHub.

• Data Management & Compliance: Configure and maintain asset discovery tools to populate the CMDB with accurate data manage data normalization and reconciliation and implement software license tracking and compliance rules.

• Reporting & Analytics: Create reports dashboards and metrics to provide insights into asset utilization compliance status and cost optimization.

• Collaboration & Support: Collaborate with IT teams product owners and stakeholders to gather requirements and translate them into technical solutions. Provide technical support perform testing and maintain documentation for configurations and processes.