Learning Environments Specialist

Position Title:

Time Type:

Position Summary and Qualifications:

Essential Duties and Responsibilities:

Classroom AV & Technology Support

• Serve as the primary on-site contact for classroom and learning space technology at Lancaster.

• Provide support for classroom and presentation space technology including computers projection and sound systems and related equipment to fully support the teaching and learning environment.

• Provide remote and onsite technical support for all University endpoint devices including computers mobile devices AV in classroom and presentation spaces and other related technologies. Track incidents and service requests using the Universitys service management system. Regularly review and prioritize open tickets and provide status to users.

• Provides production support for on-ground special events with AV needs. Coordinate with Conference and Auxiliaries and with those hosting the event to ensure requirements are met including event recording live streaming etc. Collaborate with Marketing and Communications as needed.

• Configure and install new computer equipment purchased for academic and administrative departments. Maintain an accurate inventory of university-provided computers warranty information user assignments asset tagging and asset recycling.

• Provide support for administrative academic and research software applications including Microsoft and Mac OS Microsoft Office Google Workspace Adobe Creative Cloud and various other software.

• Coordinate escalation of issues requiring support from other internal teams and external vendors.
  

Learner Experience Design & Faculty Support

• Provide technical support and training for learning management and assessment tools including Canvas Respondus and related educational technologies to ensure effective course delivery and faculty/student success.

• Provide consultative direction to faculty in the design and development of courses for online hybrid and traditional delivery. Leverage technology to improve learner access and provide just-in-time learning. Provide guidance to faculty in proven instructional technology and design theory to promote teaching and learning.

• Support course development initiatives that drive revenue generation through non-credit professional and continuing education offerings expanding the Universitys capacity to serve new learners and community partners.

• Design and provide training on instructional tools digital content creation and active learning strategies.

• Work to integrate classroom and online learning tools within Canvas and other platforms.

• Assist faculty in aligning course technology with learning outcomes and accessibility standards.

• Promote components of the Ignatian Pedagogical Paradigm (care for the individual experience reflection action evaluation) as it applies to course development faculty development and project management.

• Develop and deliver workshops guides and tutorials that promote effective use of instructional technologies.
  

Secondary Duties and Responsibilities:

• Work with colleagues across IT on special projects. Provides client-side technical expertise to ensure that the projects meet technology requirements.

• Provides preventative maintenance services in classrooms during off-hours when classrooms are not in use.

• Serves as a technical representative for University committees and task forces.

• Other duties as defined.

Minimum Qualifications:

Required

• Bachelors degree in instructional technology education information technology or related field.

• Minimum of three (3) years of experience providing customer service technical and AV support preferably in a University environment.

• Familiarity with learning management systems (preferably Canvas) and academic technology tools.

• Extensive knowledge of audiovisual systems and web conferencing platforms particularly Zoom. Understanding of AV system functionality and experience in the use of AV control systems (e.g. Extron Crestron AMX).

• Must possess superior interpersonal communication and organizational skills.

• Demonstrated experience working independently and in a diverse inclusive team environment.

• Skilled at managing multiple projects and demands

• Demonstrated ability to handle conflicts calmly and professionally.

• Desire and aptitude to learn new technology quickly.
  

Preferred

• Experience supporting higher education faculty and instructional environments.

• Familiarity with Certified Technology Specialist (CTS) Crestron Fusion & Toolbox Extron Global Viewer Configurator & Toolbelt is desirable.

• Knowledge of ADA compliance Universal Design for Learning (UDL) and accessibility best practices.

• AVIXA CTS or comparable certification.

Physical Requirements and/or Unusual Work Hours:

• Weekend and night availability is required during special events and peak times. Position requires response to after-hours outages on an on-call rotating basis.

• Occasional travel to Hawk Hill and University City campuses.

• Ability to lift and transport equipment and supplies (up to 50 lbs).

• Frequent standing walking bending climbing of ladders and the manual dexterity required for setting up and troubleshooting equipment.

Note to candidates: This position has an estimated targeted hiring range of $62000-$65000 per year. A final recommendation will be made after evaluating a candidates education and employment history. This notice serves as an update to the range listed at the bottom of the job posting.

Saint Josephs University is a private Catholic Jesuit institution and we expect members of our community to be knowledgeable about and to make a positive contribution to our mission. Saint Josephs University is an equal opportunity employer that seeks to recruit develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity diversity and inclusion. EOE

Saint Josephs University prohibits discrimination on the basis of sex in its programs and activities including admission and employment in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator e-mail visit Campion Student Center suite 243 or call . To learn more about the Universitys Title IX policies the process for filing a report or formal complaint of sex discrimination sexual harassment or other form of sexual misconduct and the Universitys response to reports and/or formal complaints please visit Inquiries may also be directed to the Federal agency responsible for enforcing Title IX the U.S. Department of Education Office for Civil Rights.

Pay Transparency & Benefits Overview

Please click to read more about the universitys approach to pay and benefits transparency. Adjunct instructor compensation can be found in the article. Otherwise an estimated pay range is listed below. This positions estimated pay range is: