Senior Communications Specialist

Job Family Communications

Supports integrated messaging and communications strategies and plans to reach internal and external audiences including our employees clients partners and media investors and Board of Directors across all digital and in-person channels. Manages the smooth progression of content from submission through to the initial stages of the production process including editing and proofreading publication and tracking across several online platforms. Protects promotes and enhances AECOMs brand and reputation supports the organization in delivering strong results aligns storytelling to key business priorities elevates leadership profiles and spotlights employees and their work to enrich the candidate and employee experience.

Job Summary

• Prepare format ensure quality publish and track content across several online platforms using various content management systems

• Coordinate between key stakeholders including writers editors and other teams

• Manage internal and external content development including editorial calendars project trackers newsletters and award submissions

• Research outline write edit and proofread communications materials and ensure messages reach target audiences

• Leverage communication programs message platforms assets and channels to support business priorities 

• Track impact of marketing campaigns through performance dashboards metrics and analytics

• Monitor inbound emails received via the companys general mailbox and respond to general to moderately complex inquiries

• Create media contact list and ensure proper contact management in various communications tools and platforms

• Monitor and write summaries regarding AECOMs daily press coverage  

• Escalate issues and recommend resolutions to manager

• Perform simple but varied tasks in compliance with service level agreement process policies and procedures

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues

• Contribute to various and simultaneous process improvement initiatives to streamline processes improve customer experience and increase productivity

• May support junior members of the team in addressing routine issues within the assigned processes 

Qualifications :

Minimum Requirements:

• Amenable for night shift schedule
• Open to hybrid set-up (2-3x per week RTO)
• Bachelors degree in Communications English Marketing Journalism or other related disciplines
• At least 5-6 years of professional corporate communications-related experience preferably in a global company
• Should possess excellent organizational proactive problem-solving communication and time-management skills as well as an aptitude for acquiring new digital skills
• Experience in content writing and familiarity with AP style
• Experience with email newsletter platforms and content management systems such as Poppulo SharePoint Salesforce and Adobe Suite an advantage but not required
• Intermediate proficiency in MS Office tools
• Strong project management capabilities

Attributes:

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors discrepancies & issues. (Attention to Detail)  
• Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)  
• Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)  
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)  
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem-solving)

Additional Information :

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time