Sr. Cluster Manager- Amazon NOW Operations, Amazon Now
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores managing data accuracy for operational dashboards and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.
Key job responsibilities
Track and index operational metrics including count compliance fulfillment times inventory accuracy and delivery performance across city networks
Maintain data integrity for operational dashboards and reporting systems used by leadership teams
Support root cause analysis for operational defects and SLA breaches
Coordinate with store operations teams to ensure timely data updates and metric accuracy
Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 1 years of performance metrics process improvement or lean techniques experience
- Experience with data querying or modeling with SQL or Excel
- Experience working in partner management within e-commerce or technology sectors
- Knowledge of Excel at an advanced level
- Experience in root cause analysis and troubleshooting or problem solving
- Experience working with multiple groups of stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Track and index operational metrics including count compliance fulfillment times inventory accuracy and delivery performance across city networks
Maintain data integrity for operational dashboards and reporting systems used by leadership teams
Support root cause analysis for operational defects and SLA breaches
Coordinate with store operations teams to ensure timely data updates and metric accuracy
Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 1 years of performance metrics process improvement or lean techniques experience
- Experience with data querying or modeling with SQL or Excel
- Experience working in partner management within e-commerce or technology sectors
- Knowledge of Excel at an advanced level
- Experience in root cause analysis and troubleshooting or problem solving
- Experience working with multiple groups of stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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