Customer Service Specialist (m/f/d) Systems & Tools

Field of Work:Supply Chain Management
Location:Einbeck
Legal Entity:KWS SAAT SE & Co. KGaA
Contract Type: Regular
Is Full Time: Yes
Job ID: 15945

Drive smart system solutions that strengthen our processes and meet customer needs!

KWS SAAT SE & Co. KGaA is looking for a Customer Service Specialist (m/f/d) with a focus on Systems & Tools to join us as soon as possible.
In this role you will play a key part in shaping the digital future of our Customer Service & Logistics department. You will independently develop coordinate and manage our system landscape and make a significant contribution to the harmonization and optimization of the underlying processes.
This exciting and varied position is permanent full-time and based in Einbeck or Wohlde (Germany).

What you can look forward to:

• Responsibility for and coordination of the further development of the system landscape in the German market with a focus on order processing
• Harmonization of existing processes across all relevant crop types including contributing your own innovative ideas to achieve overarching process goals
• Design optimization and implementation of interfaces between relevant systems (SAP Salesforce MuleSoft) in close collaboration with internal and external service providers
• Definition of requirements for the Customer Service & Logistics department and representation of these requirements in international projects (e.g. within the S/4HANA rollout)
• Execution of user acceptance tests and delivery of internal training sessions together with end users

Bring in your strengths:

• Completed degree ideally with a focus on Business Informatics or a comparable qualification
• Strong understanding of systems and processes particularly in the area of order processing
• Advanced knowledge of SAP especially the SD module; knowledge of Salesforce is an advantage
• Basic understanding of IT project management; initial professional experience in this field is beneficial
• Strong stakeholder management skills and excellent communication abilities combined with a high level of assertiveness and team spirit
• Flexibility initiative and a reliable independent working style
• Fluent English and good German skills both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projectsin an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
• Flexible working hours modelwith the option for remote work (hybrid model)
• Afamily-owned company culturecharacterized by closeness reliability independence and foresight reflected in an open and friendly working atmosphere
• True to the mottoMake yourself grow!we promote your personal and professional development
• Attractive additional benefits such ascapital-building benefitsholidayandChristmas bonuseschildcare allowancejob bike and more

Advance your career and grow with us in your role! Start today by submitting your digital application (cover letter resume and relevant certificates) via our job portal. We look forward to receiving your application!

About KWS

KWS is one of the worlds leading plant breeding companies. Nearly 5000 employees in more than 70 countries generated net sales of around 1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet corn cereals vegetables oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants resistance to diseases pests and abiotic stress. To that end the company invested more than 300 million last fiscal year in research and development. For more information: Follow us on LinkedIn at

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