Team Lead Customer Success
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client is a leading comparison platform: Its both the market leader and a dynamic agile teams they make quick decisions and operate with flat hierarchies. Through the targeted use of cutting-edge tools and technologies as well as state-of-the-art AI methods they drive data-driven innovation always with a focus on added value for customers.
If you enjoy working with people have a passion for sales and are eager not only to lead a team but also to support their growth and development this could be a great fit for you. If youre looking for a company that blends stability with dynamism and offers room for creativity youll feel right at home here.
In return our client provides a secure work environment a startup mentality a supportive team ongoing learning and development opportunities and many additional benefits.
Type of contract: permanent on-site with 1 day home office
Location: Germany Dortmund
You Will
- lead and develop people: You are a team leader of a sales-oriented team and do your best to develop your team professionally and personally through feedback sessions and coaching.
- make onboarding: You develop training plans and ensure a smooth onboarding process.
- provide an analysis and feedback: You regularly conduct evaluations and identify strengths and weaknesses in order to create targeted development plans for your team.
- provide customer service: You are very hands-on partly involved in operational work and conduct consulting calls (inbound & outbound) all without cold calling.
- recruit: You regularly conduct job interviews to expand your team.
- realize ideas : You optimize processes and continuously work on further developments.
Requirements
- Sales: You bring several years of experience in sales ideally in the financial services sector telephone sales or as a bank clerk.
- Leadership: You have demonstrable initial leadership experience (technical & disciplinary)
- Being able to inspire and motivate people: You possess a high capacity for enthusiasm are ambitious have strong social skills and a sense of responsibility.
- Entrepreneurial thinking & hands-on mentality: You have a strong entrepreneurial and innovative mindset as well as the willingness to participate in day-to-day sales operations.
- Analytical thinking and problem-solving skills: You possess a quick grasp of concepts and a strong understanding of processes. Excellent problem-solving abilities round out your profile.
- Fluency in German and English.
Benefits
- Excellent career opportunities: Youll benefit from their attractive salary package and diverse advancement opportunities.
- Further training: A broad training catalog specialized personnel development and side-by-side coaching support you on your career path.
- Work-life balance: Flexible working hours and up to 10 days of unpaid leave
- An environment where youll feel comfortable: a first-name basis culture regular business update meetings cool team events and drinks an open-door policy with management and a hoodie and sneaker dress code.
- Food & Drinks: They provide you with a free meal daily (breakfast or lunch) fresh regional fruit as well as coffee tea and soft drinks.
- Modern working: State-of-the-art software and hardware tools (e.g. noise-cancelling headphones) support you in your telephone customer service.
- Extras: Vouchers for numerous clients products additional payment towards the EGYM Wellpass discounts for fitness studios and a subsidized company pension scheme
- Job ticket: Discounted public transport fares to their centrally located offices
Required Skills:
Sales: You bring several years of experience in sales ideally in the financial services sector telephone sales or as a bank clerk. Leadership: You have demonstrable initial leadership experience (technical & disciplinary) Being able to inspire and motivate people: You possess a high capacity for enthusiasm are ambitious have strong social skills and a sense of responsibility. Entrepreneurial thinking & hands-on mentality: You have a strong entrepreneurial and innovative mindset as well as the willingness to participate in day-to-day sales operations. Analytical thinking and problem-solving skills: You possess a quick grasp of concepts and a strong understanding of processes. Excellent problem-solving abilities round out your profile. Fluency in German and English.
