Customer Service Team Lead
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client is a leading comparison platform combining the stability of a market leader with the agility of a fast-growing startup. Working in agile teams with flat hierarchies the company focuses on fast decision-making data-driven innovation and the use of cutting-edge technologies including modern AI solutions to create real value for customers.
If you are passionate about sales enjoy working with people and are motivated to lead and develop a high-performing team this is an excellent opportunity. You will join a dynamic environment that offers both security and creative freedom along with strong professional growth prospects.
- Type of contract: Full-time permanent on-site (one day of home office possibility per week)
- Location: Augsburg Germany
- Department: Finance
Main Tasks
- Team Leadership & Development: Lead a sales-driven team and support both their professional and personal growth through coaching and feedback
- Onboarding: Design and implement structured onboarding and training programs
- Performance Analysis: Conduct regular evaluations identify strengths and areas for improvement and create targeted development plans
- Customer Interaction: Actively participate in daily operations including inbound and outbound customer consultations (no cold calling)
- Recruitment: Conduct interviews and contribute to team expansion
- Process Optimization: Continuously improve workflows and implement new ideas
Requirements
- Sales Expertise: Several years of experience in sales ideally within financial services telephone sales or banking
- Leadership Skills: Initial proven experience in leading teams (both technically and disciplinarily)
- People Skills: Strong ability to motivate and inspire with excellent communication and interpersonal skills
- Entrepreneurial Mindset: Hands-on approach with a strong sense of ownership and innovation
- Analytical Thinking: Strong problem-solving skills and a solid understanding of processes
Benefits
- Career Growth: Attractive compensation package with excellent advancement opportunities
- Learning & Development: Comprehensive training programs and personalized coaching
- Work-Life Balance: Flexible working hours remote work options and up to 10 days of unpaid leave
- Work Environment: Open informal culture with team events regular updates and direct access to management
- Food & Beverages: Daily complimentary meals (breakfast or lunch) fresh fruit and a wide selection of drinks
- Modern Workplace: High-quality equipment and tools including noise-cancelling headsets
- Additional Benefits: Product vouchers fitness subsidies and a company pension contribution
- Mobility Support: Discounted public transport for commuting
Required Skills:
Sales Expertise: Several years of experience in sales ideally within financial services telephone sales or banking Leadership Skills: Initial proven experience in leading teams (both technically and disciplinarily) People Skills: Strong ability to motivate and inspire with excellent communication and interpersonal skills Entrepreneurial Mindset: Hands-on approach with a strong sense of ownership and innovation Analytical Thinking: Strong problem-solving skills and a solid understanding of processes
