Hi Im Arison Ferreira your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Join CSGs Intelligent Front Door (IFD) build team to create the next generation of conversational AIdriven entry points that understand customer intent and orchestrate actions across channels. IFD provides a simplified conversational interface that determines customer intent and routes to the best selfservice or expert resource for fast effortless resolution.

We are looking for a Senior Software Developer - Intelligent Front Door (IFD) who will:

Youll design and build productiongrade backend services and conversational capabilities that power CSGs Xponent platform and IFD experiences leveraging the latest technologies and techniques available. This role sits within the IFD build team and collaborates closely with product linguistics/intent architecture security and delivery teams to ship reliable lowlatency services at scale.

• Design implement and operate scalable microservices and APIs that power IFD conversational flows intent detection orchestration and actioning.

• Build robust integrations with telephony/IVR STT/TTS NLU/intent services identity/entitlement systems and downstream CRMs/CCaaS.

• Optimize for performance resiliency and cost: lowlatency data paths efficient model/service calls backpressure strategies and graceful degradation patterns.

• Instrument services for observability (metrics tracing logs) and drive incident prevention and postincident learning.

• Partner with linguistics and AI teams on intent models dialog flows guardrails and evaluation/tuning pipelines.

• Contribute to architecture and platform evolution for multimodal IFD and hybrid orchestration (deterministic agentic AI).

• Uphold security privacy and compliance best practices in a heavily integrated enterprise environment.

• Mentor peers review code/architecture and elevate engineering standards through automation and documentation.

• CLT Contract model

Is this opportunity right for you We are looking for candidates who have:

• 7 years of professional software development experience building distributed systems microservices or eventdriven architectures in a typed language (e.g. Python Java C C or Go).

• Strong experience with cloud platforms (preferably Azure or AWS) including containers (Docker Kubernetes) API gateways secrets management and IaC (e.g. Bicep Terraform).

• Proven track record delivering lowlatency highavailability services with deep observability and SLOdriven operations.

• Proficiency with relational and NoSQL datastores caching strategies and message/streaming systems (e.g. Kafka Service Bus).

• Solid understanding of security fundamentals (authN/Z least privilege data protection) in integrated enterprise environments.

• Excellent collaboration skills and the ability to work crossfunctionally with product data/AI and delivery teams in an agile environment.

Preferred qualifications

• Experience with conversational AI stacks: Azure AI Language/CLU Azure OpenAI Copilot Studio or similar platforms (Dialogflow Lex Rasa).

• Background in telephony/IVR speech technologies (STT/TTS) call routing or CCaaS/CRM integrations.

• Handson with rules engines workflow/orchestration systems and policy/guardrail design for AI systems.

• Performance engineering at scale (p95/p99 latency tuning concurrency modeling load testing) and cost optimization in cloud AI pipelines.

• Familiarity with regulated or enterprise environments (logging/telemetry change management incident response data governance).

• Contributions to platformlevel capabilities (SDKs templates CI/CD golden paths) that accelerate product teams.

Perks & Benefits

• Sulamerica Health

• Sulamerica Dental

• Vidalink

• Food/Meal Voucher

• Child Care Assistance

• Day off: on birthday

• Gympass

• Language assistance

• Digital course platform

• Volunteer time off: 2 days a year

Location(s):

Brazil Remote

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.