Description
Join our team and what well accomplish together
The ARPU & Credits Team sits at the centre of revenue and margin growth for our business. We strategize and deliver high-impact programs that increase customer value reduce cost and strengthen long-term profitability. Our mandate spans revenue acceleration lifecycle optimization and customer experience improvements within our existing customer base. We combine strategic thinking deep customer insight and cross-functional execution to unlock sustainable EBITDA growth.
What Youll Do
In this role you will be a key driver of revenue accretive strategies for our mid-market (100-1000 employee businesses) customer base. Reporting to the Manager ARPU & Credits youll lead the end-to-end development of revenue-accretive programsfrom shaping the strategy and building the business case to piloting launching and measuring results.
Youll bring a customer-first mindset and strong analytical and cross-functional leadership skills to influence stakeholders across finance planning marketing and frontline operations.
Strategize Revenue Accretive Programs:
- Build data-driven business cases and strategic programs that identify and capture P&L opportunities across the Wireless and Wireline base.
- Conduct scenario and sensitivity analyses to evaluate risk ROI and long-term financial impact.
- Collaborate with Finance and Planning to align on in-year and long-term revenue and margin forecasts.
- Program Execution & Experimentation
- Convert strategic recommendations into executable programs with clearly defined success metrics and operational requirements.
- Lead program pilots manage rollout phases and oversee cross-functional execution to ensure flawless delivery.
- Troubleshoot execution challenges and refine program design based on data feedback and operational insights.
- Establish repeatable execution frameworks to ensure scalability and long-term program sustainability.
- Own performance tracking of revenue programs working closely with planning teams to calibrate financial outcomes.
- Measure downstream impacts including churn customer satisfaction ARPU lift and lifecycle engagement.
- Develop dashboards or performance summaries to enable continuous optimization and visibility across teams.
Qualifications
What you bring
- 5 years of experience in marketing strategy and/or project management
- A compelling communicator capable of influencing stakeholders at all levels.
- A collaborative leader who builds strong relationships and drives alignment across teams.
- A strategic thinker with a strong bias for action and comfort operating in ambiguity.
- Customer-centric and data-driven with a passion for unlocking growth and measurable business outcomes.
#LI-REMOTE
Required Experience:
Senior IC
Description Join our team and what well accomplish togetherThe ARPU & Credits Team sits at the centre of revenue and margin growth for our business. We strategize and deliver high-impact programs that increase customer value reduce cost and strengthen long-term profitability. Our mandate spans reven...
Description
Join our team and what well accomplish together
The ARPU & Credits Team sits at the centre of revenue and margin growth for our business. We strategize and deliver high-impact programs that increase customer value reduce cost and strengthen long-term profitability. Our mandate spans revenue acceleration lifecycle optimization and customer experience improvements within our existing customer base. We combine strategic thinking deep customer insight and cross-functional execution to unlock sustainable EBITDA growth.
What Youll Do
In this role you will be a key driver of revenue accretive strategies for our mid-market (100-1000 employee businesses) customer base. Reporting to the Manager ARPU & Credits youll lead the end-to-end development of revenue-accretive programsfrom shaping the strategy and building the business case to piloting launching and measuring results.
Youll bring a customer-first mindset and strong analytical and cross-functional leadership skills to influence stakeholders across finance planning marketing and frontline operations.
Strategize Revenue Accretive Programs:
- Build data-driven business cases and strategic programs that identify and capture P&L opportunities across the Wireless and Wireline base.
- Conduct scenario and sensitivity analyses to evaluate risk ROI and long-term financial impact.
- Collaborate with Finance and Planning to align on in-year and long-term revenue and margin forecasts.
- Program Execution & Experimentation
- Convert strategic recommendations into executable programs with clearly defined success metrics and operational requirements.
- Lead program pilots manage rollout phases and oversee cross-functional execution to ensure flawless delivery.
- Troubleshoot execution challenges and refine program design based on data feedback and operational insights.
- Establish repeatable execution frameworks to ensure scalability and long-term program sustainability.
- Own performance tracking of revenue programs working closely with planning teams to calibrate financial outcomes.
- Measure downstream impacts including churn customer satisfaction ARPU lift and lifecycle engagement.
- Develop dashboards or performance summaries to enable continuous optimization and visibility across teams.
Qualifications
What you bring
- 5 years of experience in marketing strategy and/or project management
- A compelling communicator capable of influencing stakeholders at all levels.
- A collaborative leader who builds strong relationships and drives alignment across teams.
- A strategic thinker with a strong bias for action and comfort operating in ambiguity.
- Customer-centric and data-driven with a passion for unlocking growth and measurable business outcomes.
#LI-REMOTE
Required Experience:
Senior IC
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