Teamlead IT Service Quality and Support

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Manager

Job Description & Summary

Contribute to creating a better tomorrow

The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fuelled by open and curious minds People who are passionate about their work and create new solutions for a new day Then youre at the right place.

Bring your talent. Learn new skills. Make a positive impact.

We PwCs Products and Technology Team enable PwC to achieve its Digital Strategy and have a tangible impact on digital transformation by being a one-stop-shop for all digital initiatives whilst driving innovation enhancing digital capabilities and integrating technologies to create competitive business advantages for PwC and our clients. We are currently seeking a team lead for our IT Service Quality and Support team.

Your impact

As a Teamlead - IT Service Quality and Support youll make an impact by:

Leading and managing the Service Quality and Support team combining IT Helpdesk and IT Service Management (ITSM) functions.
Driving operational excellence and fostering a culture of accountability and continuous improvement.
Overseeing service performance service transition and service design initiatives.
Developping and implementing strategies policies and processes to enhance service quality and user experience.
Establishing and monitoring KPIs to track and improving service delivery.
Managing relationships with external service providers and vendors ensuring compliance with SLAs.
Ensuring robust incident management and disaster recovery planning.
Participating in budget planning and resource allocation.
Providing expert guidance to stakeholders on IT service quality and support matters.

About You

You have a proven experience in IT Service Management and Support ideally in a leadership role within a corporate environment.
You have strong ability to develop and execute tactical plans for service improvement and team development.
You participate in yearly budget cycles and manage budgets. Ability to optimize resource allocation to maximize efficiency and achieve cost-effectiveness.
You demonstrate autonomy initiative rigor and involvement;
You have excellent organizational interpersonal and communication skills;
Appropriate knowledge of English (spoken/written) is mandatory plus being fluent in French or Dutch.

Life at PwC Belgium

Our culture and workplace are somethingwereproud of.Heresa sneak peek at what life at PwC looks like:

Flexible work patterns:Achieve the perfect balance between office and home life with our flexible hybrid work arrangements and family-friendly schemes.

Lifelong learning:Grow with us! Take advantage of our diverse training opportunities and exciting career pathways to explore new disciplines andexpertise.

Flexible rewards:Tailor your benefits to suit your lifestyle with our customizable rewards plan.

Sustainable mobility:Choose eco-friendly mobility options from our soon-to-be fully electrified fleet to public transport shared carsebikes and more.

Inclusive culture:Thrive in a diverse inclusive workplace that values and celebrates every individualscontributions.

Wellbeing focus:Enjoy a positive environment with our comprehensive wellbeing programs engaging sports communities and confidential support for all your professional and personal challenges.

Global network:Expand your horizons with opportunities to work abroad and tap into extensive industryexpertisewithin the PwC network.

Letsbuild something great together. What are you waiting for

Equal Opportunity Employer statement

At PwC we are dedicated to building a diverse inclusive and authentic environment. We are committed toproviding equal employment opportunities for all candidates and employees regardless of race religion gender identity or expression sexual orientation national origin age disability marital status or any other characteristic protected by law.

We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our peopleclientsand communities. Join us in fostering a culture where everyone feels valued respected and empowered to achieve their full potential.

Additionally we provide reasonable accommodations to qualified individuals with disabilitiesin accordance withapplicable laws.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Auditing Methodologies Coaching and Feedback Communication Continuous Process Improvement Creativity Embracing Change Emotional Regulation Empathy Fault Analysis Inclusion Influence Intellectual Curiosity Internal Controls Issue Management IT Audit IT Performance Management Learning Agility Optimism Performance Monitor Process Improvement Professional Courage 19 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Information Technology (IT)Management LevelSenior ManagerJob Description & SummaryContribute to creating a better tomorrowThe only way we can tackle the challenges of this fast-changing world is with passionate people....