Manager Custom Productivity Solutions

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work at 2540 Lancaster Road Ottawa Ontario based on the parameters for our operations to meet the needs of our donors our staff and our communities. Currently employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 8076

Employment status: Regular full-time
Positions anticipated start date:

Classification: MGMT
Salary/Rate of pay: $108493 - $125026

Application deadline:

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services All employees must apply via the internal career page.

Together we can make all the difference in the lives of others.

Be part of a dynamic collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood plasma stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team join Canadas Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work live and play.

About the role
Canadian Blood Services is looking for a Regular Full-time Manager - Custom Productivity Solutions to join our Internal Customer Experience team in our Digital Solutions and Technology division.

The IT Internal Customer Experience team manages the delivery and operation of IT services related to employee experience and productivity blood operations data & analytics and optimization making IT more effective reliable and consistent.

Reporting to the Associate Director Productivity Applications you will lead the department that serves as the primary point of contact for day-to-day Information Systems support and planning for internal IT and functional client groups within your scope. You will be responsible for researching analyzing defining recommending developing/configuring testing implementing and supporting IT Business Solutions for Canadian Blood Services (CBS) working closely with CBS client groups and ensuring all solutions comply with regulatory requirements.

Formula for success

• Establishes and maintains co-operative working relationships with client groups and other IT groups to identify business needs program initiatives or changes requiring information systems development and/or support
• Investigates and recommends solutions for new capabilities and/or enhancements to existing capabilities based on customer requirements.
• Working with the clients develops the business case and stewards it through the approvals and budgeting process for the procurement or development of systems identified for implementation.
• Performs regular environment scanning and review of new technology introductions within their domain to guide and advise customers on appropriate options and solutions.
• Consults with other IT teams accountable for infrastructure and operational services to ensure the required hardware software and operating systems on which the applications operate meet the business requirements for stability resiliency scalability and security.
• Manage relationships with vendors that develop enhance or support the systems.
• Develops and oversees implementation of individual development plans and provides coaching and mentoring to continuously develop team members.
• Provides or arranges the sharing of expertise with customers and other IT teams on systems and business processes within their purview. These include but are not limited to:
  • Enterprise Content Management (Documentum OpenText)
  • Quality Management Systems (ETQ)
  • Productivity & Collaboration platforms (MS365)
  • Manages the Employee Adaptability program to drive increased end user adoption of major applications and platforms.

Desired education and skills

• Post-secondary level education in a relevant discipline from a recognized academicinstitution.
• Six to ten years of directly related progressive leadership experience including involvement in business systems implementation within a mid-sized organization.
• Experience managing a development team or organization with strong proficiency in Agile methodologies and delivery processes.
• Excellent leadership and team management skills.
• Must have a demonstrated ability to build strong working relationships with stakeholders from various functional areas.
• Influencing without authority and negotiation skills are required in engagements with stakeholders and decision makers.
• Strong communication skills are essential including verbal written and presentation skills.
• Business acumen to understand business processes and challenges.

What we offer you

• 4 weeks vacation.
• Annual performance award up to 10%.
• Comprehensive group health dental and vision benefits for you and your family.
• Defined benefitpension plan.
• Employee discounts wellness program professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at 2540 Lancaster Road Ottawa Ontario at least 40% of the time/2 days of the week.
• You will work Monday to Friday 37.5 hours per week 7.5 hours per day.
• This role may require travel for team meetings project work and other work-related commitments.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canadas population in our organization and fostering an environment where all employees can be their authentic selves with equal opportunities to succeed and contribute.

If this role resonates with you we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system to ensure you receive them please add and to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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