Senior Product Manager

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Help us use technology to make a big green dent in the universe!

Krakenpowers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

Kraken Customer

What we do:build the most AI-driven innovative forward-thinking platform for energy management. From optimizing resources to delivering cost-effective exceptional customer experiences through advanced Customer Information Systems (CIS) billing meter data management CRM and AI-driven communications Kraken is powering the next wave of innovation in the energy industry.

Why we do it:future energy will not look like energy as we know it today. We need to not just think about our future but build for it. Now.

Were revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.

By prioritising customer satisfaction and cost competitiveness we believe Kraken is not just the best solution for businesses but also a powerful tool in addressing the climate crisis.

Were seeking a hands-on Product Manager to help grow our Customer Profile product team within Kraken improving on an industry-leading experience for our clients.

Youll tackle complex challenges and create capabilities which enable a universal model of the end customer and their account. These capabilities are foundational to Krakens success and they constantly need to grow with the rest of the business.

Youll help shape Krakens evolving structure as the team is currently reorganizing itself into subgroups to improve focus and clarity. There are currently 9 developers and a PM spread across European and APAC timezones.

What youll do

Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients.

Work closely with the software engineering teams design team and Client Delivery Leads to define the product vision and strategy.

Gather consolidate and break down stakeholder requirements into actionable incremental tasks.

Use your deep understanding of our customer modeling products to identify and resolve issues whilst leveraging existing and new technologies to drive improvement

Support the engineering teams to develop product features.

Develop relationships with client leads within Kraken Technologies and interact directly with the client whenever needed.

Work across timezones to proactively manage dependencies and drive cross team collaboration.

Continuously identify ways to improve visibility remove blockers and accelerate development.

What were looking

Proven experience leading large complex products with multiple stakeholders and diverse user needs

Experience with agile product development and user-centered design principles

To be able to work in an ambiguous dynamic environment and be comfortable with uncertainty and constant change.

Experience in a fast-paced start-up or scale-up would be a plus.

Strong team player with the ability to work effectively with global teams.

Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge.

Strong stakeholder management and negotiation skills with the ability to balance competing demands and influence decision-making at all levels of the organisation

Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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Required Experience:

Senior IC

Help us use technology to make a big green dent in the universe!Krakenpowers some of the most innovative global developments in energy.Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling u...