Events Operations Manager

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Communicate effectively with clients and internal departments (kitchen sales operations) to manage event requirements and changes.
Manage team performance through training onboarding briefings and performance evaluations in line with brand standards.
Deliver high-quality guest service maximising sales opportunities and ensuring customer satisfaction.
Coordinate event logistics including equipment hire stock ordering and maintaining inventory and storerooms.
Collaborate with leadership and sales teams to drive revenue support promotions and ensure seamless event execution from planning to delivery.
Supervise function set-ups and service delivery to ensure all events meet client specifications and expectations.
Lead and support team members to maintain service standards and a consistent high level of customer service.
Develop and manage rosters effectively within budget ensuring adequate staffing levels aligned to business needs.
Oversee administrative tasks including preparing accounts forecasting and ensuring accurate and timely billing.

Qualifications :

Proven experience in conference & events banqueting or food and beverage operations ideally within a hotel environment
Previous supervisory or leadership experience including team management and rostering
Strong background in customer service with a focus on delivering high-quality guest experiences
Experience managing event logistics (set-ups run sheets coordination with kitchen and sales teams)
Demonstrated ability to control costs and drive revenue (upselling labour management forecasting)
Exposure to budgeting forecasting and financial administration (e.g. billing accounts)
Experience with training onboarding and performance management of team members
Responsible Service of Alcohol (RSA) certification
Food Safety or Food Handling certification

Additional Information :

Benefits and Perks

Enjoy exclusive Accor discounts and global benefits including but not limited to accommodation and food & beverage discounts for you your family and friends.
Access to Accor Partner Benefits such as Europcar.
Discounted onsite car park available.
Access to confidential Employee Assistance Program.
Inclusive and diverse environment.
A friendly and supportive work environment.
Excellent opportunity to further grow and develop your career with an industry leader
Reward and recognition programs including Annual Service Recognition and Accor Tenure Milestone recognition
Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship so Australian working rights are required.

Remote Work :

Employment Type :

Full-time

Communicate effectively with clients and internal departments (kitchen sales operations) to manage event requirements and changes.Manage team performance through training onboarding briefings and performance evaluations in line with brand standards.Deliver high-quality guest service maximising sales...

Communicate effectively with clients and internal departments (kitchen sales operations) to manage event requirements and changes.
Manage team performance through training onboarding briefings and performance evaluations in line with brand standards.
Deliver high-quality guest service maximising sales opportunities and ensuring customer satisfaction.
Coordinate event logistics including equipment hire stock ordering and maintaining inventory and storerooms.
Collaborate with leadership and sales teams to drive revenue support promotions and ensure seamless event execution from planning to delivery.
Supervise function set-ups and service delivery to ensure all events meet client specifications and expectations.
Lead and support team members to maintain service standards and a consistent high level of customer service.
Develop and manage rosters effectively within budget ensuring adequate staffing levels aligned to business needs.
Oversee administrative tasks including preparing accounts forecasting and ensuring accurate and timely billing.

Qualifications :

Proven experience in conference & events banqueting or food and beverage operations ideally within a hotel environment
Previous supervisory or leadership experience including team management and rostering
Strong background in customer service with a focus on delivering high-quality guest experiences
Experience managing event logistics (set-ups run sheets coordination with kitchen and sales teams)
Demonstrated ability to control costs and drive revenue (upselling labour management forecasting)
Exposure to budgeting forecasting and financial administration (e.g. billing accounts)
Experience with training onboarding and performance management of team members
Responsible Service of Alcohol (RSA) certification
Food Safety or Food Handling certification

Additional Information :

Benefits and Perks

Enjoy exclusive Accor discounts and global benefits including but not limited to accommodation and food & beverage discounts for you your family and friends.
Access to Accor Partner Benefits such as Europcar.
Discounted onsite car park available.
Access to confidential Employee Assistance Program.
Inclusive and diverse environment.
A friendly and supportive work environment.
Excellent opportunity to further grow and develop your career with an industry leader
Reward and recognition programs including Annual Service Recognition and Accor Tenure Milestone recognition
Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship so Australian working rights are required.

Remote Work :

Employment Type :

Full-time

Key Skills

Marketing
Catering
Organizational skills
Hospitality Experience
Management Experience
HubSpot
Event Planning
Events Management
Project Management
Event Marketing
Leadership Experience
negotiation

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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