Jr. Customer Service Representative

Deventer - Netherlands

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Trivium Packaging is aglobal sustainability leader in metal packagingwith more than 60 locations worldwide nearly 8000 employees and an annualrevenue of approximately 3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food seafood pet food nutrition beauty and personal care household care and premium beverages.

Trivium wants to shape the industry and has embarked on anambitious transformation the near term focus is on building & upskilling the team deciding where to play & how to win and increasing financial performance byexecuting the Trivium Business System(commercial operational and supply chain excellence). Sustainability is embedded in our materials and in our has ambitious sustainability targets and focuses exclusively onproducts that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis the worlds leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium its in our DNA. The global head office is at Amsterdam Airport; however many people work in virtual teams from different culture is results-driven entrepreneurial informal and highly people have a high degree of responsibility.

Role Description

As a Junior Customer Service Representative you will support the daily order-to-cash process and

assist in maintaining strong customer relationships. Youll work closely with senior team members and

internal departments to ensure smooth operations and gain hands-on experience in customer service

and supply chain coordination.

Key Responsibilities

Assist with order entry and updates in SAP under supervision

Respond to basic customer inquiries regarding orders and deliveries

Support the team in resolving delivery or invoice issues

Help maintain accurate customer data and pricing records

Collaborate with internal departments to ensure timely order fulfillment

Learn and support demand forecasting activities

Participating in the customer onboarding process by gathering necessary information

Shadow senior staff in managing litho design coordination and invoicing

Key Qualifications

Education:

Associate degree or equivalent; bachelors degree preferred

Basic knowledge of business or technical fields is a plus

Languages:

Proficient in English & Dutch (B2 or higher)

German language skills are a bonus

Technical Skills:

Familiarity with MS Office (Excel Outlook Word)

Exposure to ERP systems like SAP is helpful but not required

Willingness to learn CRM tools (e.g. Salesforce)

What We Offer

Working in a healthy world-class organization with a supportive atmosphere

Supportive team culture and collaborative environment

Training programs to build your skills and confidence

Opportunities to grow into more Senior roles

A healthy work-life balance and a respectful workplace

BRINGING YOUR TRUE SELF TO WORK

To reach our goals we know we need colleagues at all levels who are truly diverse in every way. Thats why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. Our customers come from a wide range of backgrounds and so do our people and Its business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.

Required Experience:

Junior IC