Customer Service Representative- Biopharma (mfd)

Avantor Fluid Handling is seeking a motivated Customer Service Representative to join our team in Hillegom.

Are you a service-minded and solution-oriented person who enjoys customer interaction Then this meaningful role might be just right for you!

With Avantor Fluid Handling youll be part of Europes leading distributor of laboratory products. As a Customer Service Representative youll develop within a dynamic industry while strengthening customer relationships and enhancing the service this role you will be the key link between Avantor and its Biopharma customers building and maintaining strong partnerships. Youll work in a skilled collaborative team and engage closely with colleagues across purchasing planning quality and logistics to ensure smooth support for our customers.

What were looking for

• Education: MBO/ Bachelors degree in Administration or similar field

• Experience:Several years of applicable experience in a customer service role

• Preferred Qualifications:

• Good organization and time management skills

• Strong communication skills in English and good level of Dutch is required

• Proficiency in MS Office Suite including MS Excel

• Knowledge of Exact Epicor or similar ERP system is a plus

• Good business understanding and ability to grasp company processes and routines

• Thrives in a fast-paced environment and enjoys multitasking and problem solving

• Motivated to learn curious and engaged

• Solid collaboration skills and a positive attitude

How youll thrive and create an impact

Process customer orders accurately and efficiently using multiple systems and tools ensuring compliance with company policies and customer requirements.

Manage the full order lifecycle from initiation to completion including order entry validation scheduling and follow-up.

Handle inbound communication (emails) related to order status and changes ensuring timely and clear responses.

Collect and manage certificates and other documentation required for shipments and send to warehouse and customer.

Coordinate with internal teams (Sales Supply Chain Warehouse Quality Engineering)

Monitor and update order progress in systems proactively communicating any delays or changes to customers and stakeholders.

Ensure data accuracy and integrity across all systems and documentation to prevent errors and maintain compliance.

Identify opportunities for process improvement within order management workflows and recommends solutions to enhance efficiency and customer satisfaction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.