Wholesale Operations Support Administrator (Customer Service)

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.

If you enjoy working in a creative fast-paced environment then we would love to hear from you!

I feel really lucky to be surrounded by such a great team. Im not only grateful that theyve helped me achieve my goals but also that I can give them a place where they can achieve theirs.

- MICHAEL KORS -

We have an exciting opportunity for a Wholesale Operations Support Administrator (Customer Service)

What Youll Do:

• Communicate with Wholesale Operations Support Team Account Executives/Agents and Accountancy and the customer;
• Evaluate customer claims and communicate the results back to the customer;
• Issue credit notes and other financial documents independently;
• Enter return authorizations communicate return requirements to the customer and organize return shipments with Logistics and in coordination with the Wholesale Operations Support Representative;
• Enter manage and release orders reorders and swaps in coordination with the Wholesale Operations Support Representative;
• Data entry and update of Customer Master data in coordination with the Wholesale Operations Support Representative;
• Develop and maintain good partnership with customers contacts;
• Act promptly to notify and solve issues;
• Become confident with the company system database and IT tools;
• Support Wholesale Operations Support Team Account Executives/Agents and Accountancy with regular and accurate data to keep control of customers;
• Improve knowledge of the IT systems to increase quality of reports on shipments claims and orders

Youll Need to Have:

• College Degree;
• Computer Literate with good skills in Excel and other IT systems;
• Knowledge of the English Language (verbal and written); German Spanish Italian or French is a plus
• Knowledge of the basic principles of Supply Chain Sales and Finance of Fashion/Luxury organizations is a plus.

Wed Love to See:

• Collaboration
• Communication
• Drive results
• Entrepreneurial
• Functional skills

MK Perks:

Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us we offer

• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• Generous Holiday Schedule and Vacation Days
• Summer Fridays
• Internal mobility across Capri Brands (Michael Kors Jimmy Choo)
• Hybrid working (3 days a week in the office)
• Thrive Wellness Program
• LifeWorks Employee Assistance Program
• #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
• 25 days plus 4 MK days holidays
• Pension Contribution
• Transport reimbursement
• Health Insurance and Protection Income offered

To know more about working at Michael Kors click here!

At Capri we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at