Manager, Tax Information Reporting (FATCACRS and Chapter 3)

Reporting to the AEOI Vice President and working with staff in Canada and the Philippines the Manager will be responsible for coordination of Enhanced Information Reporting Services (Chapter 3 / 1042 / US withholding) and standard FATCA/CRS Services: engagements for existing and new clients coordination of reviews and remediation efforts ongoing client servicing with calendarised deliverables delivery to external service providers and completion of annual regulatory deliverables.

A varied multi-tasking role which encompasses client relationship management investor communication and daily internal/external stakeholder management & communication combined with all relevant and associated team management and administration.

Main Job Functions/Responsibilities

• Communicate daily with team and reporting lines; preparing and providing progress and status updates and escalating items as required.

• Coordinate and oversee validation of IRS W-form series and withholding statements using specialized validation software.
• Coordinate and oversee preparation of annual/monthly/daily deliverables managing and monitoring timing and quality including FATCA/CRS analysis and returns and 1042 data.
• Provide guidance to supervisors and team-level staff on technical items and queries. Assist team members in directing internal queries / escalations to appropriate contacts.
• Research analyze and provide recommendations for process improvements to increase operational efficiencies both internally and with external vendor(s).

• Local AEOI portal registration/de-registration communication and trouble shooting.

• Review / approve deliverables and assist production where necessary.
• Manage communications and ongoing relationships with AEOI clients their investors and other external and internal stakeholders.
• Manage expectations and ensure that all queries are dealt with in a timely manner.
• Maintain and improve knowledge of Chapter 3 requirements and the Automatic Exchange of Information regulatory and compliance environment as it impacts service and/or clients including industry research and analysis as required.
• Managing and coaching supervisor(s) and team informally and via regular meetings; completing annual performance review and goal-setting process for each direct report.
• Additional tasks as assigned

Key Requirements

• Degree qualified (preferably in a discipline relevant to Financial Services)

• 6 years experience in Financial Services and/or Fund Administration

• Exposure to IRS W-form series Chapter 3 withholding Regulatory Compliance FATCA/CRS AML/KYC and/or Investor Relations an advantage

• Proven strong client relationship skills

• Proven experience managing multiple projects / deliverables; excellent organizational and multi-tasking skills

• Exceptional attention to detail

• Results driven and self-motivated

• Ability to work in global teams and adapt to different communication styles

• Experience supervising training or supporting junior staff

• Proficient in Microsoft Office applications

Key Competencies

• Organization and Resources Management

• Leadership

• Client Relationship Management

• Communication

• Business Technical & Commercial Awareness

• Quality and Risk Control

• Decision Making

• Developing Working Relationships with others

• Leadership

• Organization and Resources Management