Chief Operating Officer

Job Description

The Opportunity

Pizzaiolo is one of the GTAs most beloved quick-service restaurant brands serving authentic pizza across 75 locations. With strong brand loyalty deep community roots and ambitious growth plans the business is entering its next phase modernizing operations while preparing to scale across Ontario and beyond.

To lead this transformation Pizzaiolo is seeking a Chief Operating Officer (COO).

The Role

Reporting to Founder & President Luigi Petrella the COO will build the operational foundation required to support consistent performance today and scalable growth tomorrow.

This role carries a dual mandate:

• Strengthen and standardize operations across the existing franchise network

• Design and execute the operating model that enables future expansion

The COO will oversee operations supply chain franchise performance technology adoption and new store development acting as both a hands-on builder and strategic growth leader.

Key Responsibilities

• Develop and implement a unified operational playbook and SOPs across all locations

• Drive consistency in food quality service standards and customer experience

• Lead the introduction of modern QSR systems data and performance dashboards

• Oversee supply chain vendor partnerships and quality control

• Strengthen franchisee relationships while ensuring accountability to brand standards

• Lead site selection construction and new store development

• Build and lead a high-performing operations and franchise support team

The Ideal Candidate

• Proven senior operating leader with experience scaling multi-site QSR retail or hospitality businesses

• Strong builder mindset with experience creating operational systems playbooks and scalable processes

• Data-driven technologically fluent and comfortable leveraging analytics to drive performance

• Entrepreneurial hands-on and capable of balancing strategy with execution

• Aligned with Pizzaiolos heritage values and community-first culture

Why Join Pizzaiolo

This is a rare opportunity to shape the operational engine behind a highly respected Canadian brand. As COO you will play a pivotal role in preparing Pizzaiolo for its next stage of growth while preserving the authenticity and quality that made it iconic.