Operations Manager
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Job Summary
Amazon where builders can build! Were looking for a smart customer-obsessed innovator and owner to join our Operations Team
Purview of a Operations Manager
Manager-II Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include but are not limited to
- Managing a shift constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers Vendors/Suppliers) and internal customers (Finance Ops Excellence Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
Key job responsibilities
Responsibilities include but are not limited to
Managing a shift constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers Vendors/Suppliers) and internal customers (Finance Ops Excellence Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Purview of a Operations Manager
Manager-II Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include but are not limited to
- Managing a shift constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers Vendors/Suppliers) and internal customers (Finance Ops Excellence Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
Key job responsibilities
Responsibilities include but are not limited to
Managing a shift constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers Vendors/Suppliers) and internal customers (Finance Ops Excellence Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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