Front of House Manager

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro Bowling Bocce or Bar areas. We also host and execute numerous events a week from corporate small happy hours to social gatherings to coursed seated dinners.

Managers will be exposed to every workgroup (service host and bar) manage different zones of the venue run private events and you will see daily weekly and quarterly financials so it is clear how to move the venue forward financially. From professional development classes to mentoring and guidance from your colleagues we create well-rounded restaurateurs who are also savvy businesspeople.

Requirements

A Pinstripes Manager executes systems interacts with guests and holds staff accountable to company standards. He/she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company! It is required for the Manager to:

Standards

• Knows the specs and standards in the Training Manual
• Actively seeks opportunities to uphold company standards for food beverage service and aesthetics

Shift Execution

• Ability to run and execute shifts
• Ability to open & close the venue with the correct aesthetics
• Maintain company standards for aesthetics throughout the shift
• Staffing Levels
• Shows ownership of assigned area
• Attention to detail
• Ensures good shift flow
• Actively controls labor to hit budgets

Coaching & Teaching

• Hold Inspirational and knowledgeable Pre-shifts
• Engaging with the staff
• Communicates the information to the staff
• Coach service in all workgroups: See It Say It
• Ability to hold disciplinary or hard conversations with staff and hold people accountable
• Communicates staff issues well with other Managers

Staff Relations

• Professionalism
• Communication
• Strategy
• Is approachable and is the Go To Manager on the floor

Guest Relations

• Table touches with guests
• Actively seeks to engage and connect with the guest
• Ability to handle guest situations and to solve the guest completely
• Actively seeks community involvement

We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race color creed religion sex sexual orientation national origin citizenship status ancestry age marital or veteran status physical or mental disability arrest record genetic information or any other characteristic protected by applicable federal state and local laws.