VP of Community Supports

IOA is on the forefront of revolutionary healthcare models reshaping the way people can age in place. Our innovative models transform lives enhance communities and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs we offer multiple ways to aid seniors maintain their health well-being independence and participation in the community fulfilling our mission.

• Provide executive level leadership and guidance to IOAs Community Supports (CS) teams throughout California. Ensure CS services are timely well coordinated and consistent with best practices.
• In coordination with IOAs Quality & Performance Excellence team develop and monitor key performance indicators implementing corrective actions as necessary.
• Develop and maintain relationships with leadership at key referral partners including supportive housing assisted living facilities and other community-based providers. Ensure IOAs Community Supports are utilized in coordination with other relevant waivers and funding streams such as the Assisted Living Waiver.
• In coordination with IOAs Data Governance & Information Systems teams ensure that the electronic health record supporting CS activities effectively meets the needs of care managers regulatory and accreditation requirements and required data integration projects.
• In coordination with IOAs Finance & Business Intelligence teams regularly develop census and financial projections reviewing trends and reporting comparing budgets to actuals.
• Develop and maintain relationships with leadership at managed care organizations ensuring that IOA maintains its reputation as a top-tier provider of CS services and consistently engaging in dialogue about potential ways to expand IOAs impact through expanded lines of business populations of focus new pilots etc.
• In coordination with IOAs People team expand learning and development programs for CS team members including onboarding peer-support networks across regions staff safety and clinical best practices.
• Provide behavioral health leadership and consultation supports across the division ensuring that care managers are able to access behavioral health consultations as needed particularly in support of individuals with serious mental illness and/or experiencing homelessness.
• Maintain direct supervisory responsibility for IOA service delivery in the Bay Area. Coordinate with VP of Enhanced Care Management to ensure CS services delivered in Southern and Rural California are consistent with best practices and align with regional initiatives.
• Develop strategies to continue improving employee engagement reduce care manager turnover and mitigate impacts of compassion fatigue often associated with community-based care management.
• Lead and support projects that support integration of Community Supports into other IOA service lines reducing silos and supporting unified approach to client care throughout the organization.
• Maintain direct supervisory responsibility for many IOA county funded programs in the Bay Area including Community Living Fund Home Safe and Elder Abuse Prevention.
• Support internal and external audits prepare for and maintain accreditation standards such as NCQA.
• Partner closely with the VP of Enhanced Care Management to ensure division projects and needs are met providing back up as needed and maintaining a clear sense of accountability and coordination.

Required Qualifications:

• Licensed or Advanced Degree in Behavioral Health
• Minimum of 10 years of progressively responsible experience in healthcare clinical or behavioral health setting
• Minimum of 10 years of management experience
• Strong understanding of home and community-based services
• Strong analytical skills and experience managing a P&L
• Proven track record of developing and implementing high performing operational and growth strategies
• Mission-driven leader who is both strategic and operationally oriented

Preferred Qualifications:

• Masters Degree in Healthcare Administration Business Public Health Social Welfare or related field
• Executive presence and experience working with C-level partners
• Current knowledge of chronic care/geriatric issues and best practices
• Extensive knowledge of managed care payment and service models
• Demonstrated ability to mentor and develop other leaders

COMPENSATION

Range: $220000 - $232000/Annual

This amount is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any specific employee which is always dependent on actual experience education and other factors.

This range does not include any additional equity benefits or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests report them to .
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age race religion color national origin sex sexual orientation gender identity genetic disposition neuro-diversity disability veteran status or any other protected category under federal state and local law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.