IT Helpdesk Technician Level 1

Sioux Falls, SD - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Level 1 IT helpdesk technician

Onsite role: Sioux Falls SD 57108

Contract

Job Description

We are seeking a Level 1 IT Helpdesk Technician to serve as the first point of contact for end users experiencing technical issues. This is a full-time onsite position supporting a fast-paced and customer-focused IT environment.

Responsibilities

Act as the first point of contact for technical support via phone
Diagnose and troubleshoot hardware software and basic network issues
Provide step-by-step guidance to end users to resolve issues
Log incidents service requests and resolutions in the ticketing system
Escalate unresolved issues to Level 2/3 support teams
Follow up with users to ensure timely resolution and satisfaction
Maintain accurate documentation and service records
Adhere to SLAs quality standards and IT policies

Qualifications :

Required Qualifications

13 years of experience in IT Helpdesk / Service Desk / Technical Support
Strong knowledge of Windows OS and Microsoft Office Suite
Basic understanding of networking concepts (VPN printers Wi-Fi)
Experience with ticketing tools such as ServiceNow BMC Remedy or similar
Excellent communication and customer service skills
Ability to work onsite in Sioux Falls SD

Nice to Have

IT certifications (CompTIA A ITIL optional)
Experience supporting corporate end users

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

Level 1 IT helpdesk technician Onsite role: Sioux Falls SD 57108ContractJob DescriptionWe are seeking a Level 1 IT Helpdesk Technician to serve as the first point of contact for end users experiencing technical issues. This is a full-time onsite position supporting a fast-paced and customer-focused ...