Business Analyst Order Management

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Business Analyst Order Management!
In this role Serve as a process and systems expert for Sales Order Management. Ensure order accuracy deliver actionable analytics and optimize OM processes to support revenue operations.
Responsibilities
Analyze sales order trends backlogs and fulfillment gaps.
Own and maintain SOPs for Sales Ordering Pricing and Order Validation.
Collaborate with Sales Finance and IT to drive process and system improvements.
Configure and validate pricing conditions and discount structures (SAP SD).
Support CRMERP integrations and sales automation initiatives.
Develop dashboards for Order Accuracy Lead Time and Fill Rate.
Perform root cause analysis for recurring issues (e.g. pricing errors delays).
Train team members on sales order processes.
ERP Systems Expertise: SAP SD (pricing discount structures) Oracle OM.
Order-to-Cash Process Knowledge: End-to-end understanding of sales order lifecycle.
Data Analytics & Reporting: Advanced Excel Power BI/Tableau for dashboards and insights.
Process Governance: SOP creation and compliance for Sales Ordering and Pricing.
Integration & Automation: CRMERP integration and sales automation experience.
Problem-Solving: Root cause analysis for recurring operational issues.
Communication & Stakeholder Management: Ability to collaborate across Sales Finance and IT teams.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Engineering or equivalent.
Strong ERP expertise (SAP SD pricing Oracle OM).
Advanced proficiency in Excel experience with Power BI or Tableau.
Solid understanding of the Order-to-Cash cycle.

Preferred Qualifications/ Skills
Preferred: MBA or certifications in Sales/SCM (CSCP Lean Six Sigma).
Analytical structured and process-oriented mindset.
Excellent documentation and reporting skills.
Ability to influence and coach teams effectively.
Strong stakeholder communication and collaboration skills..

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.