Refugee and Immigrant Family Strengthening (RIFS) Program Coordinator

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants refugees and the broader community in Portland Oregon. Our mission is to welcome serve and empower refugees immigrants and people across cultures and generations to reach their full potential. Find out more at .

POSITION: Refugee and Immigrant Family Strengthening (RIFS) Program Coordinator

JOB CLASS/GRADE: Coordinator 3 / Specialist 4; Grade 5

WAGE: Starting at $61222 per year

FLSA; EEO; WC: Exempt; Professional; 8877

LOCATIONS: IRCO Main Office 10301 NE Glisan St. Portland OR 97220 Hybrid schedule

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

APPLY AT:

STATUS: Full-Time with Benefits

PROGRAM(S): Refugee and Immigrant Family Strengthening (RIFS)

SECTOR: Survivor Services

REQUIREMENTS:

Bachelors degree in relevant sector; experience may offset educational requirement

Knowledge of ODHS public benefits (OHP TANF SNAP TA-DVS ERDC) highly valued

Must possess a valid drivers license and verification of current auto-insurance and have full use of automobile during work hours

Must be able to pass an extensive background check

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Program Summary
The Refugee & Immigrant Family Strengthening (RIFS) program was launched by IRCO in 1998 in response to the large volume of immigrants and refugees coming to the Tri-County area who were survivors of abuse. These newly arrived community members did not know how or where to go for services or resources and faced additional community religious or language barriers to obtaining such support. RIFS was designed to be a unique community focused program that serves immigrant and refugee survivors of domestic violence and sexual abuse and has expanded to serve additional communities. RIFS now part of IRCOs broader Survivor Services sector is comprised of a team of Domestic Violence (DV) and Sexual Assault (SA) Advocates who help survivors with safety planning crisis intervention emergency and stabilized housing solutions intensive bilingual case management interpretation and translation services building self-sufficiency accessing grants or other assistance funds legal advocacy and court accompaniment transportation and immigration issues. RIFS also conducts prevention education and outreach in our immigrant and refugee communities.

Position Summary
The RIFS Program Coordinator is responsible for overseeing day-to-day operations and coordination of select Survivor Services programs. This includes supervising a team of DV/SA Advocates who assist individuals and families experiencing DV/SA and stalking. The RIFS Program Coordinator uses their DV/SA expertise to onboard mentor and support Advocates to cultivate trust establish and promote trauma-informed communication and provide advocacy direct services and support and case management that facilitates encourages and assists clients to reach their goals. This senior role also monitors service quality and program performance coordinates the RIFS hotline and waitlist engages in community and network outreach monitors and approves expenses implements contract compliance and reporting supervises advocate duties and enhances and improves RIFS programs through vetting and scheduling trainings to cover gaps in knowledge and skills. This position works closely with other Sector Coordinators Sector Manager Division Director and members of IRCOs operations units such as Development Fiscal and HR.

All Survivor Services staff utilize a survivor-centered strengths-based assertive engagement and empowerment model.

Essential Functions

Program Operations & Management

• Possess and apply an impeccable degree of confidentiality and utilize knowledge of laws about confidentiality disclosures and releases of information to ensure program and staff compliance meeting the Violence Against Women Act (VAWA) minimum standards. For complete list of standards please visit a fair degree of autonomy coordinate daily program implementation and ensure high quality service delivery to meet all objectives stipulated by the funding awards and sector best practices
• Create and regularly update an implementation workplan to maintain progress toward and deliver on program objectives and goals; lead program assessment monitoring and reporting activities
• Ensure confidential records are maintained and ultimately destroyed as required by agency and funders
• Together with the Manager draft and monitor program budgets and budget amendments; track client expenses including matching funds
• Approve and process requests for client assistance; submit timely payment packets; work closely with IRCOs finance team on all financial matters
• Regularly review data entry activities client files and service records ensure data entry case notes client files reports and other administrative tasks are completed accurately within given timelines
• Perform other duties as assigned

Team Supervision

• Implement a survivor-centered strengths-based trauma-informed empowerment model to lead staff in assisting clients to attain safety heal from trauma and rebuild their lives
• Directly supervise a team of DV/SA Advocates; hold regular case conferences and utilize problem-solving skills and sector/program expertise to support and grow staff; provide Advocates with backup during difficult interventions and escalated cases
• Onboard staff volunteers and interns; approve schedules PTO and timesheets; lead performance evaluations in alignment with agency wide practices rules and policies; ensure consistent interpretation of IRCO policies internal guidelines and Code of Conduct; make recommendations to Manager on hiring and disciplinary actions when needed
• Provide technical advice to DV/SA Advocates to develop and implement individualized case plans; help resolve case management issues and complete regular client file reviews
• Coordinate or conduct ongoing training of staff relevant to the program sector and their roles such as trauma-informed care and case management
• Create and foster a supportive positive and accountable work environment

Community Engagement & Representation

• Participate in external taskforces and networks as required to fulfill program goals and deliverables; as directed and in partnership with the Sector Manager
• Build relationships with other IRCO programs and external service providers to ensure clients have access to appropriate high-quality referrals
• Participate in internal and external meetings with the goal of creating stronger connections for client services and advocate for client needs including the Unified Response group Sexual Assault Advisory Council Family Violence Council etc.
• Create maintain and foster goodwill partnerships
• Provide recommendations around partnerships that meet the needs of survivors are based on established goals and priorities
• Lead recruitment among stakeholders to increase robust multidisciplinary membership in program Advisory Council
• Actively participate in regular internal IRCO meetings to address issues of program implementation alignment and resource development

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Minimum 3 years of experience working as a DV/SA/Human Trafficking Advocate or in social services/case management
• Completion of the 40-hour Oregon Domestic Violence and Advocacy training with additional relevant training on topics specific to survivors within 10 days of hire
• An impeccable degree of confidentiality; knowledge of laws (ex: VAWA) about confidentiality disclosures and releases of information
• Demonstrated experience working directly with people of multi-background communities various income and opportunity status and community focused alignments
• Ability to cultivate and develop respectful working relationships with stakeholders colleagues and community members
• Understanding of Trauma-Informed Care and experience with reflective supervision
• An effective and compassionate communicator both verbally and in writing and excellent active listening skills to identify the needs of staff clients and communities
• Highly organized self-directed and with the capacity to multitask and pivot effectively; able to meet multiple and often competing deadlines and demonstrate exceptionally good judgement
• Strong analytical problem solving and decision-making abilities. Demonstrated skills in tracking outcomes/outputs; generating and/or analyzing reports. Coursework or training in program evaluation data analysis and/or statistical analysis is preferred.
• Demonstrated experience with budget creation fiscal management and budget modifications as well as contract implementation coordination and reporting
• Demonstrated knowledge and/or experience in staff performance evaluations and disciplinary actions
• Group presentation and public speaking skills and ability to write program reports that are accurate clear concise and effectively convey program accomplishments and challenges
• Able to interpret and apply IRCOs Fiscal policies and procedures. Able to successfully respond to situations of pressure involving individual circumstances balanced against organizational policies and program goals.
• Ability to pass an extensive background check
• Flexible and able to occasionally work beyond business hours without advance notice
• Must possess a valid drivers license and verification of current auto-insurance and have full use of automobile during work hours

Physical Mental & Environmental Requirements

• Hybrid setting job
• Communication: Regular communication inside and outside the organization to exchange ideas and gather information
• Creativity: Regular need for the development of new processes and procedures or the redesign of interrelated processes and procedures is needed
• Mental: There is a regular need for assessment of risks analysis of options and decisions without complete information
• Physical: Positions at this level require some physical effort or manual labor such as lifting carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this level
• Impact and Influence: Ability in organizing the projects monitoring project plans schedules work hours budgets and expenditures streamlining the operations organizing and participating in stakeholder meetings and ensuring that project deadlines are met
• Work Independence: Positions at this level are expected to work under minimal supervision. Positions regularly contribute ideas but decisions or actions that commit the organization or which are outside established policy/procedure are expected to be referred to others
• Planning: Positions at this level must consider own work and work of others. Planning processes will include determination of issues or obstacles and preferred courses of action. Ability to forecast for the near future (six to twelve months) is required
• Environment: This level has a work environment that contains hazards or obstacles on a regular basis. Working conditions include regular interactions with hostile individuals gangs victims of abuse and individual safety plans are created.
• Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

Supervisory Responsibilities

Positions at this level are normally responsible for some supervisory responsibilities including providing daily work direction making recommendations to supervisors and HR regarding hiring disciplining terminating employees or pay adjustments.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5% immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families no deductibles
• Employer Paid Life Short term and Long-term Disability Insurance
• Flexible spending account

Required Engagement

Engage fully in recommended professional development as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCOs mission vision and values-based initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
3. For questions about this position please email

Please note that physical applications are accessible from IRCOs main office 10301 NE Glisan Portland OR 97220. Due to the high volume of applications received we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter resume and IRCO application.

IRCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.