APS5 Client Services Officer
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Job Location:
Hourly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Position Title: APS5 Client Services Officer
Employment Type: Labour hire (approx 12 months with potential to extend)
Location: Canberra
Hourly Pay Rate: $57.50 $61.44 per hour 12% superannuation
Security Clearance/Requirements: Must hold minimum Negative Vetting 1 at time of application
Working Arrangements: Full-time on-site
ABOUT THE ROLE
An Australian Government department is seeking an experienced Client Services and Administration Officer to support key corporate and client-facing functions within a busy operational environment. This role contributes to the effective delivery of client services by providing high-quality administrative support responding to enquiries and coordinating processes in line with policy and procedural requirements.
KEY RESPONSIBILITIES
Manage shared email inboxes and respond to client enquiries via email and telephone providing accurate policy and procedural advice
Receive review and process application forms ensuring completeness and compliance
Update and maintain internal systems and records accurately
Liaise with internal teams and external stakeholders to commence monitor progress and finalise administrative processes
Coordinate and support processes involving external service providers and other government agencies
Process sensitive external checks in accordance with legislative and policy requirements
Prepare written documentation and briefs for delegate approval
Contribute to the maintenance and improvement of Standard Operating Procedures
Support Team Leaders with projects related to policy or operational improvements
Provide broader assistance across the section as required
Undertake other duties as directed by the leadership team
SKILLS AND EXPERIENCE
Strong organisational and time management skills with the ability to manage competing priorities and meet tight deadlines
Well-developed written and verbal communication skills with sound judgement
Ability to work effectively both independently and as part of a team
Demonstrated capability to interpret policy and apply it when responding to client enquiries
Proactive approach with the ability to identify efficiencies and contribute positively to team outcomes
Desirable:
Certificate III or IV in Government (or equivalent experience)
Knowledge of the Australian Government Protective Security Policy Framework
Experience processing applications and managing high volumes of enquiries in a client-facing environment
ELIGIBILITY
Australian citizenship is required
Must hold minimum Negative Vetting 1 at time of application
PLEASE NOTE: Applications for this role will close on 16 January 2026. If your application is received after this date well be happy to keep your CV on file for similar opportunities that may arise. We encourage you to apply even if the closing date has passed.
SOS Recruitment is committed to workplace diversity and equity in employment and encourages applications from Aboriginal and Torres Strait Islander peoples people with disabilities women people with family responsibilities people from diverse linguistic and cultural backgrounds people of all religious beliefs and LGBTIQ people.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
SOS Recruitment, based in Canberra, provides trusted and reliable recruitment services for government, private and not-for-profit sectors Australia-wide.
