Central Intake Support Officers

Townsville - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

North and West Remote Health (NWRH) is currently seeking two Central Intake Support Officers to join our friendly and dedicated team in Townsville QLD:

1 x Full-time position

1 x Part-time position (3 days per week)

The Opportunity

Reporting to the Team Leader these positions play a key role in supporting the intake triage and scheduling of clients across NWRH services. Its a busy and rewarding administrative role where accuracy efficiency and empathy make a real difference in ensuring clients receive timely high-quality care.

Your Day-to-Day Responsibilities Will Include:

Acting as the first point of contact for all new and existing referrals
Maintaining positive relationships with a diverse range of stakeholders
Conducting initial contact and needs identification for client referrals
Accurately maintaining client records and databases in line with NWRH policies
Screening and processing client information to ensure referrals progress efficiently
Providing administrative support to the Central Intake Team including scheduling filing and data entry tasks

About You

To be successful in this role you will ideally have experience in an Allied Health Medical or clinical administration environment with a strong focus on accuracy organisation and customer service.

You will also have:

Strong data entry and computer skills including proficiency in Microsoft Office
Excellent written and verbal communication skills
The ability to manage multiple tasks prioritise effectively and work independently
A proactive and motivated approach to problem-solving and teamwork

Desirable skills:

Experience with client management or data systems (e.g. Profile Redicase HPOS)
Prior experience in a Not-for-Profit or healthcare organisation

Why Youll Love Working with NWRH

Whether youre seeking a change of pace a supportive work culture or the opportunity to contribute to your community this role offers the best of all worlds.

In return for your dedication youll receive:

Attractive salary circa $64123 super
Salary packaging options up to $15900
17.5% leave loading and 5 weeks annual leave
A friendly values-driven workplace passionate about improving regional health outcomes
Have your birthday off on us!
Recognition of Service ($500 after 2 years of service!)

Ready to Apply

If youre passionate about delivering exceptional client service and want to be part of a team making a difference in regional and remote communities apply now!

For more information contact:

Melissa Edgerton on (07)or email

Please note: NWRH will be closed for the Christmas break from COB 19 December 2025 until 5 January 2026.

Additional Requirements:

Applicants must have the right to live and work in Australia.
The successful applicant will be required to undertake a Criminal Record Check NDIS Worker Screening Check and hold a Blue Card.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Required Experience:

Unclear Seniority

North and West Remote Health (NWRH) is currently seeking two Central Intake Support Officers to join our friendly and dedicated team in Townsville QLD:1 x Full-time position1 x Part-time position (3 days per week)The OpportunityReporting to the Team Leader these positions play a key role in supporti...