Application Support Analyst

• Accrue up to an extra 12 days of leave per year through our Life Days program.

• Work with world leading technology business at the forefront of innovation.

• Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

Your New Role and Responsibilities

Are you a talented system administrator or support analyst looking for an exciting new role in Canberra with Leidos. Our exciting programs at Leidos develop and support our Federal Government customers IT systems including mission critical systems. We have multiple opportunities to join our exciting multi-year program to deliver and support an enterprise Case Management System.

In this role you will provide Level 2 and Level 3 application and infrastructure support for mission system applications. You will work in a small support team providing technical support and troubleshooting of technical issues and ensure continued operation of interact with the Leidos developers who are updating the application the security operations team client system owners 3rd party product vendors and of course end users.

Other duties include:

• Level 2 and Level 3 System monitoring technical support and reporting including ongoing process improvements to enhance operational availability and reliability

• Completing incident ownership including triage investigation resolution escalations and post incident follow up

• Performing root-cause analysis of application related issues and recommend solutions liaising with other ITSM teams and end users as required

• Creating and maintaining system and operational documentation including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support

• Participation in a team on-call roster and management of priority incidents and problems with in contractual KPIs.

• Engaging with the development team to identify new features and enhancements and prepare for new application patches.

What Youll Bring to Make An Impact

• Experience with ticketing knowledge management and ITSM products such as JIRA Confluence or similar

• Experience with application troubleshooting diagnosing testing and resolving customer issues

• Knowledge of ITIL Incident Problem Service Request fulfilment processes

• Ability to effectively manage multiple concurrent activities while understanding and managing priorities dependencies and risk

• Ability to work and liaise with team remotely due to the organisational structure being spread between Canberra and Melbourne on different networks.

• Experience with Low Code Applications Cloud Platforms Kubernetes desirable but not essential.

Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.

Due to the nature of work we do for our customers all applicants are required to be Australian Citizens and hold a NV1 security clearance and be capable of upgrading to a TSPV security clearance.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.

• Recruitment process 1-2 interviews (depending on seniority of role) & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.