Operations & Strategic Development Manager

Spokane, WA - USA

Hourly Salary: $ 30 - 40

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Dental insurance
Health insurance
Vision insurance
Wellness resources

REPORTS TO: Director & Office Operations Manager

This position works under the guidance of State and Federal laws and regulations Excel Supported Living Inc. policies regulations and procedures. This position also requires collaboration with other departments staff and other interested parties to ensure an overall comprehensive team approach to providing support services.

LOCATION: Office & Limited Remote

JOB SUMMARY:

The Operations & Strategic Development Manager is a senior leadership role responsible for overseeing organizational operations program management HR processes and strategic planning initiatives. This position provides direct supervision to the Program Manager Client Services Manager Medical Specialist and Training & Quality Assurance Lead while also providing oversight and partnership with the Human Resources department.

This role ensures operational efficiency compliance with regulatory standards financial stewardship program quality and staff development. The Operations & Strategic Development Manager serves as a key leader in aligning organizational strategy with day-to-day operations to ensure the highest quality of services for clients and sustainable growth for the organization.

FLSA STATUS: Exempt

EMPLOYMENT TYPE: Regular Full-time

WAGE TYPE: Hourly

Supervisory Responsibilities

Program Manager

Client Services Manager

Medical Specialist

Training & Quality Assurance Lead

Provide oversight and partnership with HR ensuring effective recruitment onboarding employee relations and policy compliance.

Lead regular operations and leadership meetings to align departmental goals and initiatives.

Essential Functions

Operations & Workflow Management

Oversee daily operations across all programs and departments.

Monitor staffing caseloads workflow efficiency and departmental performance.

Develop refine and implement processes that optimize operational efficiency and program delivery.

Identify operational challenges and lead improvement initiatives.

Program Oversight & Client Services

Support Program and Client Services Managers in delivering high-quality client-centered services.

Address escalated client issues and complex case management situations.

Ensure compliance with Washington State regulations DDA standards and agency policies.

HR & Workforce Development

Collaborate with HR to support recruitment onboarding scheduling and workforce planning.

Provide guidance on employee relations performance management and policy implementation.

Partner with HR to ensure staffing levels meet operational and programmatic needs.

Support staff development initiatives training and certification tracking.

Financial Planning & Resource Management

Participate in budget planning resource allocation and operational forecasting.

Monitor departmental expenses and recommend cost-efficient solutions.

Collaborate with executive leadership on financial planning to support sustainable growth.

Quality Assurance & Compliance

Partner with Training & QA to maintain regulatory compliance and program quality.

Support audits corrective action plans and documentation reviews.

Promote a culture of accountability continuous improvement and high-quality service delivery.

Strategic Planning & Organizational Development

Work with executive leadership to set organizational goals operational priorities and growth strategies.

Lead initiatives to improve internal systems processes and organizational effectiveness.

Support program expansion new service development and overall organizational planning.

Required Skills & Abilities

Leadership & Coaching

Strategic Planning & Operations Oversight

HR & Workforce Development

Financial Planning & Resource Management

Program & Service Oversight

Compliance & Regulatory Knowledge

Communication & Conflict Resolution

Problem-Solving & Process Improvement

Minimum Qualifications

Must pass a background check conducted by DSHS.

3 years of leadership experience in supported living healthcare behavioral services or a related field.

Experience managing multidisciplinary teams and overseeing operational workflows.

Knowledge of Washington State regulations related to supported living and caregiving services.

Strong organizational communication and problem-solving skills.

Experience in HR processes staff management and employee relations.

Familiarity with budget planning resource management and financial oversight.

Education & Experience

Bachelors in human services Healthcare Administration Social Work Business Administration or related field.

Experience with DDA compliance standards and quality assurance processes.

Previous leadership experience in operations HR program development or training.

Physical Requirements
Ability to sit at a desk and work on a computer for extended periods.
Ability to lift up to 15 lbs. as needed.
Occasional travel may be required.

Special Requirements

Adherence to the organizations Ethical Code of Conduct.

Disclaimer This job description is not exhaustive and may be subject to change based on business needs. Employees are expected to fulfill additional duties as assigned by their supervisor.

Compensation: $30.00 - $40.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

It is Excel Supported Livings mission to assist the individuals in our direct care to reach their true potential beyond anyones expectations. Excel Supported Living grew out of a desire to establish a professional agency based in Eastern Washington to support individuals with mental physiological behavioral physical and/or developmental disabilities and want them to be able to live in their own homes. The entire focus of Excel Supported Living is to create individual homes that have an environment built specifically for each of our individuals/residents. Our homes are providing individuals with the ability to make their own choices related to living and interacting with others within their home and their communities.

Required Experience:

Manager

Benefits:Dental insuranceHealth insuranceVision insuranceWellness resourcesREPORTS TO: Director & Office Operations ManagerThis position works under the guidance of State and Federal laws and regulations Excel Supported Living Inc. policies regulations and procedures. This position also requires col...