Customer Engagement Specialist Japanese Korean Chinese speaking

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.

If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.

About the job

We are looking for a Japanese/ Korean/ Chinese speaking Customer Engagement Specialist to join our Customer Engagement Centre. You will provide frontline communication support and serve as the first point of contact through inbound channels to current and prospective customers partners and learners engaging with SAS.

As aCustomer Engagement Specialist you will:

• Provide direct response interactions with customer across all channels including phones live chat email and social media.
• Explore and fulfil customer needs by identifying and creating sales-ready leads that are escalated to the sales teams.
• Document and Track customer interactions in the companys CRM system.
• Customer Resolution providing quick response by either resolving inquiries or referring the customer to the best resources for resolution.
• Social Media Monitoring to include a variety of owned and engaged channels and pages.
• Provide feedback and recommendations on how to build strengthen and improve customer experience.
• Collaborate with other Contact Centres in EMEA & US Sales Team and Marketing Teams to add value to the role identifying improvements and sharing best practices for the territory.
• Ensure all applicable security policies and processes are followed to support the organizations secure software development goals.
• Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.

Required qualifications

• Bachelors degree preferably in Business Marketing MIS or other relevant discipline.
• Excellent written and verbal communication skills in English any of these languages: Japanese/ Korean/ Chinese
• Minimum 1 years years experience in a Customer Centric Environment preferably in the areas of Customer Service Customer Support Sales Loyalty or Engagement role essential
• Proficient with standard corporate productivity tools (Microsoft Office)
• Youre curious passionate authentic and accountable. These are ourvaluesand influence everything we do.
• Equivalent combination of related education training and experience may be considered in place of the above qualifications.

Working location: Manila Philippines

You are welcome here.

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact

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