Zone Manager Parts & Service Chevrolet

Job Description

Remote:This position does not require employee to be on-site full-time to perform most effectively. The employees role enables them to work off-site on a permanent basis. This position requires an employee tocover territory visits to dealerships in areoccurringfrequency.

The territory covers dealerships within the entire Western Region. The selected candidate must live within a 50-mile radius of Westlake Village CA or relocate to assigned territory. This job may be eligible for relocation benefits.

The Role

Lead and develop a team that will be supporting GMs dealer network in growing Parts Revenue Customer Pay Repair orders customer retention tools and equipment technician training and warranty administration!

What Youll Do (Responsibilities)

• Role model GMs core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity

• Create a customer centric culture of empowerment results focused mindset and drive change management

• Extreme ownership of Zone Revenue Retention & Customer Experience

• Lead and manage the Zone team to execute activities and achieve performance goals

• Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. Evaluate processes systems and tools to make adjustments

• Responsible for driving revenue growth and achieving KPIs

• Responsible for analyzing dealers marketing and merchandising plans and provide effective recommendations to drive service lane traffic

• Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation

• KPIs: SRT sales objective CP RO NPS Retention STS Training Field Action EV Training & Compliance

Skills/Qualifications:

• Bachelors Degree or equivalent experience

• 7 years of relevant experience

• 3-5 years of experience leading guiding and improving dealership fixed operations

• 3-5 years of Leading Coaching and Developing People

• Proficient automotive technical knowledge and business acumen including service operations warranty administration and customer experience

• Advanced knowledge of Dealership Service & Parts Operations:

  • Automotive Parts and Service Systems

  • Dealer Operating Report & Fixed Analysis Tools

  • Dealership profit departments structure and interconnectivity

  • Consultative Selling Skills

• Effective oral and written persuasive and informative communication skills

• Effective in analytical and critical thinking skills

What Can Give You a Competitive Edge (Preferred Qualifications)

• Effectively Inspires & Motivates Others to Achieve High Performance

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

Competencies:

• Effectively Inspires & Motivates Others to Achieve High Performance

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

• Effectively works autonomously with strong Time Management & Prioritization Skills

• Effective With Timely Problem Solving

• Consistently Demonstrates Innovation and Creativity

• Consistently Demonstrates Initiative & Adaptability

• Strong Customer Orientation

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paidin accordance with applicable state laws. The compensation may not be representative for positions located outside of New YorkColorado California or Washington.

• The salary range for this role is ($149500 - $199800). The actual basesalary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individualperformance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision HealthSavings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paidvacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more

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About GM

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All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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