B2B Customer Service Manager

Peachtree, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Employment Type: Full-Time Direct Hire
Travel: 10%
Relocation: Assistance available for motivated candidates relocating to Peachtree City GA
Compensation: $75000 - $115000 base salary (DOE) benefits

Qualifications

5 years of B2B customer service experience (non-call center)
Background supporting industrial manufacturing or technical products
Experience writing and enforcing SOPs
Exposure to parts service scheduling or service contract administration

Experience with Dynamics365 Salesforce Taskray or similar systems
Proven experience managing and developing a customer service team
Experience establishing and tracking customer service metrics (NPS or similar)
Strong working knowledge of ERP / CRM systems (must list on resume)
Demonstrated ability to own and resolve customer issues end-to-end
Comfortable handling VIP and high-sensitivity customers

Responsibilities

Lead and manage a small in-house Customer Service team (coaching training reviews corrective action)
Serve as escalation point for VIP and complex customer situations
Own customer issues directly whenever possible minimize unnecessary escalation
Develop document and enforce customer service SOPs
Become a power user of internal ERP / CRM systems
Support team with:
- Parts quotations
- Order processing
- Phone support
- Service contract monitoring
- Service technician scheduling
Identify and improve inefficiencies in:
- Service scheduling
- Parts pricing
- Repair and technical quotations
Coordinate customer machine relocations and supporting documentation
Communicate unresolved issues clearly and concisely to leadership
Set direction for customer service operations and department maturity

Whats In It For You (WIFM)

Competitive base salary with a HIGH 401(k) company match %.
100% employer-paid health insurance
Relocation assistance for motivated candidates moving to Peachtree City GA
Direct ownership of the customer experience function
Leadership role with real authority not just supervision
Opportunity to build improve and professionalize a customer service department
High-visibility role working closely with sales service logistics and executive leadership
Stable long-term position with clear growth runway

Employment Type: Full-Time Direct HireTravel: 10%Relocation: Assistance available for motivated candidates relocating to Peachtree City GACompensation: $75000 - $115000 base salary (DOE) benefits Qualifications 5 years of B2B customer service experience (non-call center) Background supporting ...

Qualifications

5 years of B2B customer service experience (non-call center)
Background supporting industrial manufacturing or technical products
Experience writing and enforcing SOPs
Exposure to parts service scheduling or service contract administration

Experience with Dynamics365 Salesforce Taskray or similar systems
Proven experience managing and developing a customer service team
Experience establishing and tracking customer service metrics (NPS or similar)
Strong working knowledge of ERP / CRM systems (must list on resume)
Demonstrated ability to own and resolve customer issues end-to-end
Comfortable handling VIP and high-sensitivity customers

Responsibilities

Lead and manage a small in-house Customer Service team (coaching training reviews corrective action)
Serve as escalation point for VIP and complex customer situations
Own customer issues directly whenever possible minimize unnecessary escalation
Develop document and enforce customer service SOPs
Become a power user of internal ERP / CRM systems
Support team with:
- Parts quotations
- Order processing
- Phone support
- Service contract monitoring
- Service technician scheduling
Identify and improve inefficiencies in:
- Service scheduling
- Parts pricing
- Repair and technical quotations
Coordinate customer machine relocations and supporting documentation
Communicate unresolved issues clearly and concisely to leadership
Set direction for customer service operations and department maturity

Whats In It For You (WIFM)

Competitive base salary with a HIGH 401(k) company match %.
100% employer-paid health insurance
Relocation assistance for motivated candidates moving to Peachtree City GA
Direct ownership of the customer experience function
Leadership role with real authority not just supervision
Opportunity to build improve and professionalize a customer service department
High-visibility role working closely with sales service logistics and executive leadership
Stable long-term position with clear growth runway