B2B Customer Service Manager
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Job Location:
Peachtree, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Employment Type: Full-Time Direct Hire
Travel: 10%
Relocation: Assistance available for motivated candidates relocating to Peachtree City GA
Compensation: $75000 - $115000 base salary (DOE) benefits
Qualifications
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5 years of B2B customer service experience (non-call center)
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Background supporting industrial manufacturing or technical products
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Experience writing and enforcing SOPs
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Exposure to parts service scheduling or service contract administration
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Experience with Dynamics365 Salesforce Taskray or similar systems
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Proven experience managing and developing a customer service team
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Experience establishing and tracking customer service metrics (NPS or similar)
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Strong working knowledge of ERP / CRM systems (must list on resume)
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Demonstrated ability to own and resolve customer issues end-to-end
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Comfortable handling VIP and high-sensitivity customers
Responsibilities
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Lead and manage a small in-house Customer Service team (coaching training reviews corrective action)
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Serve as escalation point for VIP and complex customer situations
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Own customer issues directly whenever possible minimize unnecessary escalation
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Develop document and enforce customer service SOPs
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Become a power user of internal ERP / CRM systems
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Support team with:
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Parts quotations
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Order processing
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Phone support
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Service contract monitoring
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Service technician scheduling
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Identify and improve inefficiencies in:
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Service scheduling
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Parts pricing
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Repair and technical quotations
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Coordinate customer machine relocations and supporting documentation
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Communicate unresolved issues clearly and concisely to leadership
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Set direction for customer service operations and department maturity
Whats In It For You (WIFM)
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Competitive base salary with a HIGH 401(k) company match %.
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100% employer-paid health insurance
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Relocation assistance for motivated candidates moving to Peachtree City GA
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Direct ownership of the customer experience function
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Leadership role with real authority not just supervision
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Opportunity to build improve and professionalize a customer service department
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High-visibility role working closely with sales service logistics and executive leadership
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Stable long-term position with clear growth runway
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
