KM Research Systems Analyst (1 day in office)

A professional services organization is seeking a Knowledge Management & Research Systems Analyst to support attorneys and internal stakeholders through advanced legal research knowledge systems management and technology enablement. This role plays a key part in delivering timely high-quality research insights while strengthening firmwide knowledge infrastructure and workflows.

Key Responsibilities

• Conduct complex high-level research to support client matters and internal initiatives.
• Analyze synthesize and tailor research findings to meet specific stakeholder needs.
• Create and maintain actionable intelligence alerts related to clients matters cases and industry topics.
• Manage and maintain research and knowledge resources to ensure firmwide accessibility.
• Support knowledge management initiatives including evaluation and implementation of new tools and technologies.
• Maintain practice-specific knowledge resources and contribute to intranet content and usability.
• Partner closely with colleagues vendors and external libraries to ensure efficient service delivery.
• Balance multiple research projects while managing deadlines costs and resource constraints.
• Track research time for internal reporting or client billing purposes.
• Conduct detailed intake discussions to clarify scope objectives and research needs.
• Evaluate research platforms and technologies for quality accuracy relevance and cost-effectiveness.
• Stay current on developments in legal research knowledge management and information systems through ongoing professional learning.
• Participate in special projects and provide overflow or backup support as needed.

Required Qualifications

• Masters degree in Library Science or equivalent.
• 35 years of experience in a law firm or corporate legal research environment.
• Hands-on experience with a broad range of legal research and knowledge management platforms (e.g. intranet tools research databases docketing and analytics systems).
• Strong proficiency with standard business software (Word Excel PowerPoint).
• Excellent organizational skills with the ability to manage priorities and deadlines effectively.
• Demonstrated independent judgment attention to detail and problem-solving ability.
• Clear concise written and verbal communication skills.
• Strong client-service mindset and responsiveness in a fast-paced environment.
• Comfort working with rotating schedules including occasional extended coverage hours.
• Ability to collaborate with attorneys vendors and technical partners to troubleshoot and resolve issues.

Reporting Structure

This role reports to senior leadership responsible for knowledge management and information research functions.