Technical Support Specialist
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Job Location:
Los Angeles, CA - USA
Hourly Salary:
$ 27 - 30
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Silvus Technologies was acquired by Motorola Solutions in 2025 and is now part of its ecosystem of safety and security technologies.With deep roots in DARPA research Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight Silvus radios form a self-healing self-forming mesh network enabling secure and reliable connectivity including video and high-bandwidth data.
Job Description
Silvus Technologiesis dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons.
Silvus StreamCaster radios are being rapidly adopted by customers all over the world ranging from the U.S Departments of Defense to International Federal State and Local Law Enforcement agencies all the way to the Super Bowl Grammys and industry-leading drone robot and other unmanned systems manufacturers.
Wouldnt you like to join an incredibly talented group of people doing very challenging work with the prime directive of Keeping Our Heroes Connected
Silvus rapid growth is fueled by a focus on research and innovation and a team of the most passionate skilled and creative thinking individuals.If you are looking for a challenging experience you owe it to yourself to learn how Silvus can provide a rewarding opportunity that creates a pathway to a fulfilling career.
THE OPPORTUNITY
Silvus is seeking aTechnical Support Specialistwho will report to theDirector of Production Solutions. This role provides administrative and coordination support to Silvus Product Solutions team working closely with multiple departments including Sales Marketing Engineering Research & Development Product Support and Production.
This position is based at Silvus Technologies headquarters in the heart of vibrantWest Los AngelesCAand is on a hybrid schedule. A minimum of 3 days onsite per week is expected. On-site days are Mondays Wednesdays and Thursdays.
The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
ROLE AND RESPONSIBILITIES
Responsible for supporting the team in maintaining product entries in the Zoho CRM system including but not limited to updating records creating new entries obsoleting products etc.
Create/Generate Zoho reports concerning product sales/shipments development status and similar reports as directed.
Maintain/Update the expansive Confluence presence for products including consolidating information reorganizing for clarity and usefulness removing outdated content and adding new content with input from team members.
Rebrand/Format data sheets cable diagrams and similar documents from manufacturing formats to customer-releasable formats.
Support maintaining/updating our product catalog in partnership with the marketing team.
Coordinate end-of-line product tracking internally and related product communications with sales and other departments.
Support team email communications with other departments vendors and customers concerning inquiries escalating them as necessary and ensuring their timely follow-up and resolution.
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary.
REQUIRED QUALIFICATIONS
A minimum of an Associates degree is required.
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field.
Prior experience in a fast-paced office environment with experience in meeting multiple deadlines.
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook Excel Word PowerPoint).
Excellent and effective oral and written communication.
Possess keen attention to detail with the ability to be accurate flexible and reliable.
NOTE - Must be a U.S. Person (U.S. Citizen or U.S. Permanent Resident) due to clients under U.S. federal contracts.
All employment is contingent upon the successful clearance of a background check.
PREFERRED KNOWLEDGE SKILLS AND ABILITIES
Bachelors degree in a technical or science-related field.
Demonstrated critical thinking initiative and problem-solving capabilities.
Accurately follow instructions with the ability to improvise in even the most ambiguous situations.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Office environment.
Trade shows.
Outdoor environment for demonstrations.
Occasional exposure to heat cold and allergens while performing tests or demonstrations in the field.
While performing the duties of this job the employee is required to do the following:
Lift equipment up to 20 lbs.
Perform bending and reaching movements to place items on lower and higher shelves.
Kneeling or squatting to access lower shelves.
Walking/Moving in the labs.
COMPENSATION
The pay range is NOT a guarantee. It is based on market research and peer data and will vary depending on the candidates experience and qualifications.
CA Pay Range
$27-$30 Hourly RateUSD
Basic Requirements
A minimum of an Associates degree is required.
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field.
Must be a U.S. Person (U.S. Citizen or U.S. Permanent Resident) due to clients under U.S. federal contracts.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
Incentive Bonus Plans
Medical Dental Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
