Customer Support Cape Town

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Customer Suport

Location: Office based in Century City Cape Town

Type: Full-time

Working hours are expected to be:

1 x 6:30am - 4:30pm UK Time

2 x 10:00am - 7:00pm UK Time

Salary:

Base: 18000 - 25000 Rand per month

About Zen Educate:

Zen is revolutionising education. Schools spend over 2bn a year on agency staff and 600m of that goes straight into the pockets of recruitment agencies. Thats why weve built an alternative.

Our online platform gives schools instant access to hundreds of profiles of fully vetted teachers and support staff. Since launching in 2017 weve saved schools over 30m money that goes straight back into school budgets and increases teachers pay.

The opportunity

This is your chance to join a tech startup in hypergrowth. Were passionate about professional development and well work to maximise your personal and career growth. Were looking for enthusiastic mission-driven people who fit our values and are passionate about what we do.

We have recently raised our Series B funding of $37mil the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

Our Ideal Candidate

- Passion for companies that have a positive social impact and the education sector

- Growth Mindset - Adaptable and excited by the prospect of moving fast

- Can do attitude bias for action and wants to be part of a growing motivated team.

You love to take ownership and want to grow with us!

Having experience and/or strong knowledge of the education sector is a big plus

Helpful to have but not essential

- University degree

- Interest in and the desire to work as part of an operations team

- Strong knowledge of the UK education sector. Formal qualifications / experience in teaching is a huge plus

What will you be doing

- Be the primary contact for customer enquiries

- Ensure key service standards on responsiveness to emails phone calls and text messages are met in order to ensure happy customers

- Ensure the smooth daily operations of the business by proactively flowing queries to the appropriate person in the company

- Work collaboratively with the operations sales and the technology team to continuously improve efficiency in delivering value to schools and candidates

- Get your hands dirty. Like any true start-up no two weeks will be the same and a general interest in mucking in and just getting the job done is crucial

Whats in it for you

Work that you want to talk about

Competitive salary

25 days of holiday in line with UK education term dates plus UK bank holidays.

Fun-loving tight-knit team solving a problem that makes a difference

Diversity and Inclusion

At Zen we strive to build a culture of equity and inclusion where everyone is respected valued and appreciated for their unique traits experiences and perspectives. We are committed to creating a safe inclusive and equitable environment where our team can thrive regardless of age ethnicity race gender identity sexual orientation socio-economic status disability religion or beliefs. We value our differences and believe that practices of Diversity Equity and Inclusion help us create a fairer more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where peoples voices are heard and all our team can look forward to coming to work.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions beliefs and experiences because they collectively make us stronger; weve had former teachers pilots fundraisers engineers lawyers marketers social media experts and more join our team.

We cant wait to hear from you!

Customer Suport Location: Office based in Century City Cape TownType: Full-timeWorking hours are expected to be:1 x 6:30am - 4:30pm UK Time2 x 10:00am - 7:00pm UK TimeSalary:Base: 18000 - 25000 Rand per monthAbout Zen Educate:Zen is revolutionising education. Schools spend over 2bn a year on agency ...