Operations Manager

Additional Information: This hotel is owned and operated by an independent franchisee Crestline Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

You belong at Marriott Fishermans Wharf!

At the Marriott Fishermans Wharf our guests have unparallelled access to world-famous attractions like the Golden Gate Bridge Oracle Park and Pier 39. For a meal they may visit Red Fin Restaurant or enjoy craft cocktails at Red Fin Lounge. And with 9082 sq. ft. of catering and events space Marriott Fishermans Wharf is the perfect location for corporate meetings or memorable events. Our team members work hard to ensure that every guests stay is remarkable every time.

We are looking for our next Operations Manager who will lead the team in ensuring an exceptional guest experience.

This role is Exempt with an annual salary range of $78000 - $85000/year.

Overview:

Crestline is looking for a talented person who has a genuine care and passion for service to join their leadership team as the Operations Manager.

The Operations Manager is responsible for providing an exceptional experience to every guest while maximizing hotel profitability at the same time. The Operations Manager is responsible for ensuring that all hotel operations are carried out professionally to standards and at the highest level of service. The Operations Manager will achieve desired outcomes by planning implementing and controlling effective departmental strategies that drive results and through assisting in the creation development and maintenance of a competent motivated and empowered operations staff. The Operations Manager will effectively lead train coach motivate engage and provide feedback to all operations staff and supervisors on a daily basis.

Key Duties & Responsibilities:

Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.
Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed.
Anticipate guests and employees needs and respond promptly.
Always promote positive guest relations.
Ensure that the guest experience is pleasant and positive from arrival through departure.
Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies.
Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department.
Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved.
Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
Review work procedures and operational problems to determine ways to improve service performance cleanliness and safety.
Assist the Assistant General Manager and General Manager with the following employee relations activities: organize and direct worker training programs resolve personnel problems hire new staff and evaluate employee performance.
Provide Leadership / Mentoring to operations staff.
Maintain complete knowledge of all operations department policies/service procedures.
Maintain complete knowledge of all hotel features and services all room types rates special package and promotions daily arrivals / departures / room availability scheduled in-house group activities VIPs scheduled in-house group names background activities locations and times as well as special requests/arrangements.
Conduct pre-shift meeting to review information pertinent for each day of business
Complete daily walk-through of all operations department areas observing the following and instruct designated personnel to rectify any organization deficiencies:
Staffing - numbers appearance attitude
Operational cleanliness and maintenance
Service - appearance merchandising attitude
General crispness quality and consistency of operation

Education and Experience:

High School Graduate or General Education Degree (GED): or 5 Years Work Equivalent Bachelors Degree preferred
Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status sexual orientation gender identity or disability status.

Exempt Manager role Health Vision Dental 401k w/company match commuter benefits

The salary range for this position is $78000 to $85000 annually.

This company is an equal opportunity employer.

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