Client Support Associate, Voter Voice

Gurugram - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Position

Our Client Support Associates work within Client Success to help advocate and troubleshoot for FiscalNotes platform. They are the first line of defense for client feedback and are integral in identifying issues discussing enhancements and keeping clients happy. White glove service is the name of the game and its up to our Client Support Associates to ensure that at the end of every interaction clients are resolute in their decision to partner with FiscalNote.

About the Client Support Team

The FiscalNote Client Support team is dedicated to providing a holistic supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support the team strives to put the clients needs first every day. We are dynamic hard-working and driven individuals who thrive in an open team structure with constant learning opportunities and room for growth. For us client success is about taking on new challenges helping our clients as much as possible and having fun while we do it.

About You

Empathetic Customer-focused and Driven. Like an old sage sitting on top of a mountain your years of honing your empathy and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life. Guessing isnt good enough; detailed concise answers are your winning formula. You can think on your feet locate solutions for clients quickly and articulate those solutions accurately.

What To Expect In This Position

Manage Support requests through email phone and chat channels
Conduct troubleshooting calls chats and emails
Interface with Product/Engineering to meet user needs
Maintain Knowledge Base (Help Center) to empower self-service UX
Report on user interaction data from Support tools (Zendesk)
Recommend software and process improvements to users
Track client issues and resolutions
Ensure high levels of Customer Satisfaction with every conversation
Deliver white glove service to each client

What Sets You Apart

1-2 years work experience in support role
Prior knowledge about customer support and help desk industry preferred
Ability to manage and assign priority to urgent tasks
Excellent clarity in communication and telephone/email etiquette
A knack for developing rapport and appropriately employing empathy
Love of data and experience using it for informed process change
Proactive at resolving issues and with high energy and technical acumen
Proficiency with Zendesk or related help desk software preferred
Experience with Content Management Systems a plus
Passion for government processes civic engagement and data
Experience with data analytics a plus

700000 - 800000 a year

Excited about this role but dont meet 100% of the expected qualifications listed above Wed still love for you to apply!

When applying to FiscalNote rest assured that your application is reviewed by a living breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns Contact@ wed be happy to connect!

As part of FiscalNotes commitment to creating an accessible and inclusive hiring process we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation please send an email to@ to let us know the nature of your request.

About FiscalNote

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data technology and insights FiscalNote empowers customers with critical insights and the tools to turn them into action.

Home to CQ FrontierView VoterVoice and many other industry-leading brands FiscalNote helps organizations stay ahead of political and business risk.

At FiscalNote We Lead with Values

Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family

Company Benefits

FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries retirement accounts and equity packages to ensure were all FN owners. Plus our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin national origin gender race religious beliefs disability sexual orientation or age. FiscalNote is an EEOC employer.

FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify including your rights and responsibilities please visit Experience:

About the PositionOur Client Support Associates work within Client Success to help advocate and troubleshoot for FiscalNotes platform. They are the first line of defense for client feedback and are integral in identifying issues discussing enhancements and keeping clients happy. White glove service ...