Customer Order Management Coordinator

We are looking for our new colleagues to the Customer Order Management Coordinator (COM Coordinator) position of the Value Stream who is responsible for the on-time and profitable execution of the business segments in the Szekesfehervar order to ensure the best ownership for a customer order the COM coordinator role combines three functions: Planning Customer Care and Purchasing.
The COM Coordinator owns the order backlog from Customer order system receipt until shipment works on late backlog reduction POR planning and execution and finished goods inventory reduction.

In This Role Your Responsibilities Will Be:
Value Stream Responsibilities:
Master Scheduling Planning and Date Management
oUnderstand the order requirements and the execution plan developed at quotation phase by the quote coordinator verify the order lead time and take the appropriate actions in case of misalignment
oOrder acknowledgement according to the relevant procedure and ensure that the order specific execution plan and solutions are properly applied and registered in the MRP.
oPerform date management (SSD PSD OPD Assembly start date) in accordance with the European Date Management guidelines. Consult with the Factory Master Scheduler in case of order pull forward. Take into consideration the project specificities and split shipment requirements and dealing with batch delivery schedules.
oPOR planning and execution
oDefine the late reason codes after the root cause analysis is completed and register it into the Factory Oracle system. Strives to detect the right cause first time as these findings feed the European PPR process.
oCollaborate with the Master Schedulers in the level loading and ensure that the schedule of the orders of the Value Stream is aligned with the Customer expectations
oWork with the Change order coordinators and COF teams on Change Orders to define the lead time and cost impact and ensure the Change Order Management process is done on time
Customer Care activities
oProvide regular status communications (and status report if needed) to key stakeholders build partnership with internal and external Customers across multiple European Sales countries. Draw the attention of all relevant actors to deviations from the original plan in a timely manner.
oParticipate in the project kick-off and other meetings related to the project
oTrack the undated backlog and ensure order engineering and item activation process steps are completed on time
oTrack the delivery schedule of the Sales orders and identify the late scheduled late or undated components
oTrack the status of the critical or missing components fulfilment (PO IR MWO) based on the actual supply/demand situation
oInitiate proactively problem-solving actions in case of issues or risks (expedite suppliers or parts planning seek alternatives consult with the Sales Support Engineers activate site Problem Solving Team) and escalate if necessary.
oThe key objective of the position is to meet the on time delivery (RDSL) targets to reduce the late backlog to maintain the production and invoicing plan of the orders and to achieve the monthly POR targets
oInvolve the Value Steam Manager if high-cost solution is needed to improve the shipment date to understand and verify the profitability consequences
oPlan and organize inspections participate if requested and manage other Customer visits
oCoordinate other processes related to the order expedite the relevant departments (such as Quality Assembly Shop Certification Documentation Warehouse Shipping) at the appropriate level if necessary to keep orders on schedule
oWork with the Sales Offices to perform timely the invoicing process realize Sales and reduce Finish Goods inventory (In-House and In Transit)
oAt the end of the project draw the project teams attention to any lessons learned make suggestions and supports continuous improvement work.
Purchasing
oPlace the PO or IR in accordance with the planned solutions of the Sales Support Engineer for those items that require different fulfilment than the system standard or drive the kit completion date (lead time critical items). The purchasing of the remaining parts of the BOM falls under the responsibility of the Standard purchasing team.
oWork with subcontracting buyers to ensure the on-time and cost-efficient execution.
oTrack the status of those supplier PO-s that was issued by the COM Coordinator.
oParticipate in the supplier backlog review meetings organized by the Standard purchasing team and representing the needs of the Value Stream.
General Responsibilities
Perform other activities as required by the Company.
Work systematically and professionally in a well-documented manner in accordance with the company rules and procedures including adherence to trade compliance (export / import and supply chain security) regulations entirely.
Acts ethically in all matters and follows the company policies.
Every Employee is obliged to keep the ESH rules and is also obliged to report any event and risk occurring regarding any ESH process to their direct manager.

Who You Are:
You focus on priorities and set stretch goals. You gain insight into customer needs. You work to create a feeling of belonging and strong team morale.

For This Role You Will Need:
. degree in economics/business/logistics or related field or equivalent work experience
Fluent business language knowledge both in Hungarian and English
Think Customer behavior and Teamwork
Ability to handle multiple priorities
Knowledge in the use of Microsoft Office applications

Preferred Qualifications That Set You Apart:Preferred:
Experience in similar field
Some combination of experience in key functional roles:
oDetailing Engineering
oGeneral understanding of Supply Chain and Inventory Management
oProduction Planning
Good computer skills
Analytical skills
Presentation skills
Knowledge of business systems
Self-sufficient
Social/communication skills to interact with customers
Willingness to get product knowledge

Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. Our location we offer the following benefits:
Benefit for commuting
Free sporting opportunities
Possibility for Home office work

ABOUT EMERSON

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With global operations and a comprehensive portfolio of software and technology we are helping companies implement digital transformation to measurably improve their operations conserve valuable resources and enhance their safety.

We offer equitable opportunities celebrate diversity and embrace challenges with confidence that together we can make an impact across a broad spectrum of countries and industries. Whether youre an established professional looking for a career change an undergraduate student exploring possibilities or a recent graduate with an advanced degree youll find your chance to make a difference with Emerson. Join our team lets go!

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