Customer Service Representative Client Services
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Job Location:
Duluth, MN - USA
Monthly Salary:
$ 28000 - 32000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join Our Team
In 2025 USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row and Newsweek named Primerica one of Americas Greatest Workplaces for Diversity for the second consecutive 2024 the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year and Forbes recognized Primerica as one of Americas Best Employers for Women for the fifth year in a addition for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what its like to work at one of the best places to work in the metro Atlanta.
About this Position
We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth Georgia.Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.
The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing policy coverage underwriting or contract changes.
Responsibilities & Qualifications
In addition the CSR will identify concerns asks appropriate questions respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.
Qualifications Skills and Abilities:
1 year of call center customer service experience preferred but not required
Minimum high school diploma or GED
Previous insurance or financial services experience is a plus
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of companys products and procedures
Ability to communicate professionally with irate customers
Schedule:
40 hours per week
MondayFriday8:00am - 5:00pm
Salary:
$ based on experience
Remote work requirements:
Personal Computer / Laptop
PC or MAC
PC: Windows 10 compatible only ( Cannot be Windows 789)
Cannot use a Chromebook
Internet Access speed requirements:
Upload speed 8mbps
Download speed 15mbps
Additional information:
The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge skills and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.
FLSA status:
This position is exempt (not eligible for overtime pay):
Our Benefits:
Day one health dental and vision insurance
401(k) Plan with competitive employer match
Vacation sick holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.
At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Primerica (NYSE: PRI) is a leading financial products and services company that distributes term life insurance, mutual funds, and annuities in the United States, Canada, Puerto Rico and Guam. Primerica has over 141,000 independent, licensed sales representatives who provide financia ... View more
