Customer Service Representative – Level 2

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative Level 2

Job Location: Houston TX 77002

Job Type: Long-term Contract

Job Summary

Full-time employees are expected to work 40 hours per week. As an essential part of the company you will provide exceptional customer service to valuable customers.

Comprehensive training is provided to ensure Customer Service agents are prepared to deliver exceptional customer this role agents will be trained to handle incoming customer calls and provide quick and real-time information to ensure customer inquiries are resolved on the first call.

Research and problem solve to determine suitable actions to deliver solution-driven results. Be proactive and follow up as needed to ensure one contact resolution.

Create emotional connections by listening to customer needs applying active listening skills and showing empathy.

Embrace challenges and demonstrate capacity for growth. Improvement opportunities are encouraged within a culture of transparency openness and trust.

What We Are Looking For

Self-driven individuals
Excellent communication skills (friendly courteous helpful)
Ability to resolve customer issues using problem-solving skills
Reliable and dependable
High integrity and positive attitude
Flexible and adaptable
Strive for excellence

Job Overview

Employees in this role provide some decision making to respond to and resolve non-routine customer requests inquiries and complaints about billing policies and other matters using basic knowledge of corporate procedures and policies. This position emphasizes public relations and effective revenue risk management.

Job Duties & Responsibilities

Under direct supervision:

Handles situations which may require adaptation of response
Assist customers with billing inquiries and educating on energy consumption
Records and processes commitments on customer accounts as appropriate
Assist customers with online account and mobile app requests
Meet performance metrics and schedule adherence requirements daily
Assists with providing direction and guidance to less experienced team members
Performs other job-related duties as assigned

Required Qualifications

High School Graduate / GED
Experience: 1 years

Preferred Qualifications

None

Employment Details

Employee Group: Non-Exempt
Employee Type: Full Time
Job Category: Customer Service
Job Role: Associate

Remote Work

Friday Work-from-Home: Standard practice subject to change at any time
If unable to work remotely due to internet or system issues employee must report to the office

Dress Code Policy

Appropriate Womens Clothing

Jeans (must be clean and free of rips tears and fraying; may not be tight or revealing)
Business casual (ankle-length khakis Dockers-style) or dress slacks
Skirts (appropriate hemline)
Blouses sweaters tops knit or Polo-style shirts
Tennis shoes sneakers pumps flats loafers or business casual sandals that pose no safety concerns
Suits may be appropriate for more formal meetings or occasions

Appropriate Mens Clothing

Jeans (must be clean and free of rips tears and fraying; may not be tight or revealing)
Business casual (ankle-length khakis Dockers-style) or dress slacks
Short or long sleeve buttoned shirts
Golf or Polo-style shirts
Leather shoes either laced or loafers
Sports jackets blazers sweaters (appropriate for cooler days)

Inappropriate Clothing Items (Women & Men)

Leggings jeggings or tights worn with blouses/sweaters
Shorts
Inappropriate or low necklines
Strapless tops
Athletic or spandex clothing
Flip-flops thong sandals or similar footwear
Hip-hugger or low-riding pants
T-shirts with logos slogans or graphics
Midriff or back-baring clothes
Tank tops
Hats

Unprofessional clothing that may divert attention from work responsibilities is prohibited. Questionable dress will be addressed at managements discretion.

Job Title: Customer Service Representative Level 2 Job Location: Houston TX 77002 Job Type: Long-term Contract Job Summary Full-time employees are expected to work 40 hours per week. As an essential part of the company you will provide exceptional customer service to valuable customers. Comprehe...