Customer Service Rep II

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Rep II
Job Location: Houston TX
Job Type: Long-term Contract

Position Summary

The Customer Service Representative II provides exceptional service by handling inbound customer calls resolving inquiries on first contact and delivering solution-driven results. This role requires strong communication skills empathy and the ability to manage non-routine customer requests using company policies and procedures.

Key Responsibilities

Handle customer inquiries related to billing policies and energy consumption
Resolve issues using problem-solving and decision-making skills
Record and process customer commitments accurately
Assist with online account and mobile app support
Ensure first-contact resolution through proactive follow-up
Meet daily performance metrics and schedule adherence
Provide guidance to less experienced team members
Perform additional duties as assigned

Required Qualifications

High School Diploma or GED
Minimum 1 year of customer service experience

Preferred Qualifications

None

Skills & Competencies

Self-driven and dependable
Excellent verbal communication
Strong problem-solving skills
High integrity and positive attitude
Flexible and adaptable
Customer-focused with empathy and active listening

Remote Work Policy

Friday Work-from-Home: Standard practice (subject to change)
If unable to work remotely due to system or internet issues employee must report onsite

Job Title: Customer Service Rep II Job Location: Houston TX Job Type: Long-term Contract Position Summary The Customer Service Representative II provides exceptional service by handling inbound customer calls resolving inquiries on first contact and delivering solution-driven results. This role...