MSP FIELD ENGINEER- Florham Park , NJ
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Job Location:
Florham Park, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Link High Technologies
Link High Technologies is not a typical IT providerwe are a trusted technology partner helping organizations grow through secure reliable and forward-thinking IT solutions. With 33 years in business we offer the stability of an established MSP combined with the agility of a close-knit highly collaborative team.
We deliver enterprise-grade services while remaining flexible responsive and client-focusedqualities that matter in todays fast-paced technology landscape. Our success is built on long-term relationships deep technical expertise and an unwavering commitment to delivering an exceptional client experience.
At Link High technical excellence goes hand-in-hand with professionalism and approachability. We invest in our people through paid training certification reimbursement recognition of accomplishments and clear paths for advancement. Collaboration accountability and continuous improvement define our culture.
Position Overview
The MSP Field Engineer is a key member of our Technical Services team providing hands-on on-site IT support for small to mid-sized businesses. This role offers exposure to a wide range of technologiesfrom desktop support to servers networking and firewalls.
You will work independently in the field while collaborating closely with our remote support projects and service delivery teams. When not on-site with clients you will work from our Florham Park NJ office assisting with service tickets and project work.
This position is ideal for a technically strong customer-focused engineer who enjoys variety takes ownership of issues and thrives in a fast-moving MSP environment.
Key Responsibilities
Provide on-site technical support for:
PCs and end-user devices
Networking equipment
Servers and firewalls
Desktop and business productivity software
Perform work ranging from desktop troubleshooting to complex server and network issues
Execute PC migrations and deployments including data and profile transfers
Collaborate with internal technical teams to resolve issues efficiently
Accurately document tickets time and resolutions daily in our PSA and documentation systems
Follow internal processes and best practices
Maintain a high standard of professionalism and customer service at client sites
Commit to ongoing technical education certifications and skill development
Required Qualifications
3 years of recent professional field experience in an MSP VAR or IT consulting environment (strongly preferred)
Proven ability to work independently while collaborating with technical teams
Strong troubleshooting skills across multiple technologies
Willingness to take ownership show initiative and see issues through to resolution
Excellent written verbal and interpersonal communication skills
Ability to manage priorities and adapt to varying client needs
Technical Experience
PC migrations and deployments
Windows desktop OS troubleshooting
Mid-level server administration and troubleshooting
Microsoft 365 (basic administration and troubleshooting)
Networking connectivity and related equipment
Corporate firewalls (SonicWall experience preferred)
Backup technologies (Datto experience preferred)
Experience with ConnectWise Automate or similar MSP tools is highly preferred
Meets assigned technical training and certification goals
Work Requirements
Field work throughout NJ / PA / NYC metro area
Report to the Florham Park office when not in the field
Reliable personal vehicle required (IRS mileage reimbursement provided)
Must live within 25 miles of Florham Park NJ
Compensation & Benefits
Competitive salary: $60000 $75000 (DOE)
100% employer-paid medical and dental insurance (employee coverage)
401(k) retirement plan with up to 4% company match
Paid time off (PTO) that increases with tenure
Life insurance
Short- and long-term disability insurance
100% reimbursement for Microsoft and other approved certification exams
Company-provided technical training aligned with customer and certification needs
Clear opportunities for career advancement within the organization
References required after initial interview.
Required Experience:
Manager
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Empowering businesses with comprehensive IT services and cybersecurity solutions. Stay protected against cyber attacks with Link High Technologies Inc.
