Customer Fulfillment Representative Co-op

Oakville - Canada

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Department:

Administrative Support

Job Summary

About the job:

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative you are the customers first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction you will ensure that customer orders are managed with a combination of speed quality and accuracy.

Key activities within this entry level role include order entry reviewing/actioning reports troubleshooting & resolving order issues updating the customer on the status of their this role you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role you will build and cultivate strong relationships & act collaboratively with sales distribution partners customers and across the entire supply chain team.

Job Summary:

Partner and coordinate with key supply chain departments to satisfy customer requirements minimize cost and maximize results

Enter customer orders with a focus on quality accuracy and speed

Through the use of reports proactively manage existing customer orders

Prevent and reduce returns and invoicing issues

Prioritise & manage high volume of requests from Customers & Sales Team

Engage the customer directly to resolve issues clarify order requirements & ensure delivery of product

Keep customers proactivity informed about the status of their orders What were looking for:

0-2 years of customer service/ fulfillment/procurement experience

Digital mindset: comfortable entering and retrieving data in a variety of software CRM and ERP platforms

An ability to work in a cross-functional environment with peers & immediate leadership

Energetic strong interpersonal organizational and communication skills

A motivated self-starter with strong problem-solving skills

Excellent time management skills & ability to prioritize work from multiple channels Ability to understand specific business objectives priorities and key processes

Cross-functional and global collaboration with peers Sales & Supply Chain

Meets/exceeds responsiveness expectation to customers & internal assignments

Thrives in a fast-paced but fun work environment

This is a hybrid position requiring a minimum of 2 days in the office

Ability to work Monday - Fridays (8 hour shift) within the working window of 8:00AM-6:30PM depending on our assigned region

Knowledge Skills & Abilities:

Actively studying Business Administration or Supply Chain

Basic presentation skills

Understanding & employment of proper written verbal & meeting etiquette

Basic commercial reconciliation

Google Suite expertise

Additional Information :

All your information will be kept confidential according to EEO guidelines.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

Employment Type :

Intern

About the job: We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative you are th...