Engagement Lead Telco+
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for an experienced Engagement Manager to lead client relationships and ensure the successful delivery of our Talent-as-a-Service (TaaS) engagements. This is a highly visible client-facing role where youll act as the on-site lead for NCS driving governance delivery quality and commercial outcomes.
Youll be the primary point of contact and trusted advisor for senior client stakeholders building strong relationships through regular engagement clear communication and structured governance. Youll run the delivery rhythm including weekly check-ins monthly and quarterly business reviews and ensure alignment between client expectations and delivery outcomes.
Youll oversee engagement governance and performance ensuring compliance with SLAs and contractual obligations while identifying risks early and driving mitigation actions. Transparency is key and youll provide clear reporting across delivery progress resourcing and performance metrics.
Youll manage the commercial health of engagements including forecasting revenue and costs tracking burn rates against POs ensuring timesheet and billing accuracy and protecting delivery margins. Change control financial risk management and PO coverage will form a core part of your remit.
Working closely with the Resource Fulfilment Lead and Practice Leads youll ensure the right capability is in place oversee consultant onboarding and act as the face of NCS on-sitedriving strong engagement utilisation and retention.
Qualifications :
Proven experience in IT delivery or engagement management (project/engagement leadership)
Strong experience managing client-facing delivery in complex environments
Proven financial management capability (forecasting margin burn invoicing)
Experience leading teams and managing performance
Strong stakeholder management and negotiation skills
Excellent communication and relationship-building skills
Strong commercial and financial acumen
Structured detail-oriented and outcomes-focused
Confident operating in governance-heavy SLA-driven environments
PMP PRINCE2 or similar certification (desirable)
Additional Information :
Why join us:
NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.
At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. ... View more
