Director of Client Experience & Womens Department Sales

ABOUT ETRO

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail ETRO creates luxury clothing and accessories for men and women where passion for travel and sartorial tradition are the key concepts of every collection.

SCOPE

As the Director of Client Experience and Womens Department Store Sales at ETRO you will be managing the customer experience across all end consumer facing touch points to optimize customer interactions with our brand and foster customer loyalty. The Director of Client Experience is responsible for managing all branding and wholesale marketing activities at the store level including but not limited to event planning community engagement social media product presentation and training in order to develop and strengthen the overall ETRO Brand. As the lead sales executive for womens department stores you will own the relationships with our womens department stores and drive sales across this segment of our business. This position requires extensive travel both domestic and international.

RESPONSIBILITIES

Passion for People

• Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement.
• Resolves conflicts as soon as they arise finding common ground and settling disputes fairly and with minimal disruption.
• Structures messages in a clear logical manner using the most appropriate communication medium.
• Responsible for the performance and career development of direct reports.
• Actively recruits and hires quality talent to add to DSA team planning for and creating talent bench at store level.
• Trains and develops quality talent.
• Evaluates and calibrates performance fairly and provides feedback with consistent follow-up.
• Assures that rewards are tied to objectives and requirements.
• Promotes a positive environment of achievement recognition and celebration.
• Serves as a role model by establishing and adhering to high ethical standards.
• Leads team in appropriately enforcing policies and procedures ensuring understanding from all associates.
• Speaks with truth and candor modeling how to challenge the status quo appropriately.
• Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly.
• Creates a gracious and welcoming environment for internal and external customers as well as other partners.

Passion for Business

• Stays informed of business drivers industry trends and competitors applying knowledge to identify and pursue new opportunities.
• Establishes well-thought-out plans and manages execution of plans anticipating and adjusting for risks and roadblocks.
• Tracks progress against departmental strategies to execute properly and successfully.
• Proactively shares information best practices and new ideas with team to improve business and performance.
• Demonstrates strong decision-making skills (e.g. problem definition data analysis hypothesis testing asking for input).
• Uses critical thinking skills to analyze problems and to recommend viable solutions.
• Personally champions change initiatives explaining benefits and challenges of change to team and others impacted.

Passion for Growth

• Continuously builds skills and knowledge through training coaching and career experiences.
• Demonstrates a working knowledge and appreciation of the ETRO business and the fashion industry.
• Conveys energy and enthusiasm for ETRO and personal work.
• Adapts personal approach in response to diverse situations and people.
• Responds to unexpected changes in work environment with creativity and resilience.
• Establishes and upholds high personal standards for individual work and environment.
• Maintains a customer-centric mentality versus a solely store-centric one.

QUALIFICATIONS & SKILLS

Education / Experience

• Bachelors degree in business or related field
• 10 years of experience in wholesale market research and client relationship

Specific Skills

• Strong communication skills both written and verbal
• Excellent knowledge of Excel
• Strong analytical skills and financial acumen
• Strong product sensibility deep knowledge of and passion for competitive market trends & industry
• Project management detail oriented and organized.
• Critical thinking and problem-solving skills with proven ability to drive results
• Software: SKYPAD Nu-ORDER and Fashion GPS Proficient in Microsoft Office Suite (Word Excel PowerPoint Outlook).

Core Competencies

• Experience in the luxury sector and knowledge of industry-specific dynamics
• Familiarity with major US retailers
• Proven track record of building relationships with key Department and Specialty stores along with an understanding of the targeted markets
• Ability to grow and develop a brands market share by assessing appropriate distribution channels.
• Self-starter with ability to organize and manage workload and work independently.

The base pay range for this position is $150000 - $170000 per year based on applicable qualifications and experience.

We are an equal-opportunity employer. Minorities women veterans and individuals with disabilities are encouraged to apply. It is Companys policy not to discriminate against any employee or applicant for employment on the basis of race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and related medical conditions) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.

The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview please contact