SVP, Client Services (Prior Pharma Ad Agency Experience Required)

WHAT DOES AN SVP CLEINT SERVICE DO

The SVP Client Services is responsible for building senior-level client and agency partner relationships while maintaining ownership of a specific portfolio of business within the EVERSANA INTOUCH network. This role will maintain executive and senior-level relationships and identify additional opportunities with existing clients. The SVP Client Services is responsible for assessing and managing the risk associated with clients and agency partners as well as meeting client and EVERSANA INTOUCH goals for each accounts financial health targets and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners.  

This role will partner with leadership across departments to ensure the portfolio is running efficiently and effectively and that it is properly staffed while maintaining a strong sense of EVERSANA INTOUCH community and culture. Exceptional thought leadership within EVERSANA INTOUCH and the industry is required along with the ability to frequently bring new services to our clients allowing them to understand the depth of EVERSANA INTOUCHs offerings. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: 

• Lead local leadership meetings  

• Ensure collaboration among all agency departments by fostering cross-functional teamwork  

• Participate in company innovation and development initiatives  

• Be driven to push clients forward through innovation and creativity  

• Provide motivational leadership by conveying the vision values and offerings of the agency to senior-level clients  

• Determine target growth areas and support EVERSANA INTOUCH in devising and executing strategies to both grow existing business and win new business  

• Attend conferences and networking events  

• Participate in the development of RFP responses and lead winning pitch presentations 

• Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias.  

• All other duties as assigned  

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position please contact Human Resources. 

PEOPLE LEADER  

• Develop and recognize professional excellence in employee performance  

• Build teams through mentorship and learning  

• Anticipate and respond quickly to internal and external issues with appropriate changes in staff or strategy  

• Work with HR partners as needed on all employee-relations issues performance challenges training gaps succession planning and resourcing and prioritization 

EXPECTATIONS OF THE JOB: 

• Travel (20% or number of days) 

• Hours (40Hours per week days of the week) 

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. 

Qualifications :

WHAT ARE WE LOOKING FOR

• 20 years of agency consultative pharmaceutical and/or healthcare experience is required  

• Bachelors degree required  

• Thought leader for integrated AOR and digital marketing and communications  

• Ability to manage major clients and brands (regionally and globally)  

• Demonstrated P&L targets met through existing and expanding business opportunities  

• Proven leadership of large account services teams as well as strong mentoring skills  

• Leader of cross-functional project teams across the organization (and across offices)  

• Experience negotiating and executing agreements  

• Creative thinker with analytical skills  

• Applied understanding of technical development and processes  

• Evidenced problem-solving skills  

• Ability to determine staffing needs within the Account team and extended teams  

• Demonstrated written presentation and verbal communication skills  

• Excellent interpersonal skills with a proven ability to interact with all levels of clients and EVERSANA INTOUCH employees 

Additional Information :

OUR CULTURAL BELIEFS:

Patient Minded I act with the patients best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results. 

Communication Matters I speak up to create transparent thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always InnovateI am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living).  More information about EVERSANAs benefits package can be found at  reserves the right to modify this base salary range and benefits at any time. 

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .

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Remote Work :

Yes

Employment Type :

Full-time