HR Officer III

Job Title

Job Description

Your position and team

The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR Reward & Mobility Talent Acquisition & Learning and Regional HR & Services.

The Regional HR & Services organization delivers specific expertise like HR Advice locally close to our business addition this department also holds the Global HR Service Desk and the Global HR Specialists team who play an active global role in maintaining supporting and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande reporting into the Regional HR Service Desk Lead located at Vanderlande Industries Pvt Ltd Pune IN.

As HR Service Agent you are the first point of contact for employees based in APAC region. You resolve first line HR queries and questions related to e.g. HR policies processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

Driving a seamless and coherent employee experience while safeguarding required efficiency

Provide query resolution services to all employees on policies processes and systems and escalate to specialists as and when required

Documenting inquiries through ticketing and case management solution

Meets defined SLA metrics for providing accurate consistent and timely services

Perform back-office process execution

Accountable for completing relevant research to support query resolution

Responsible for executing processes in line with policies and standard operating procedures

Provide guidance to employees and managers on self-service transactions HR portal navigation and policy interpretation to facilitate self-support

Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience

Supports ad hoc projects and activities related to The Regional HR & Services organization

Continuous Improvement

Responsible for collaborating with Regional HR & Services stakeholders to understand and implement processes focusing on employee experience and continuous improvement of employee life events

Responsible for identifying service issues proactively proposing improvements and leading or supporting the implementation of changes

Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

Role Qualification and Skills

Good understanding of local HR policies and procedures desired

At least 4-6 years experience in HR Shared Services

Data driven

Strong written and verbal communication skills

Intermediate knowledge of MS Outlook Excel and Word (MS365 tooling)

Workday (HR system) experience is a plus

Proficiency in English language is a must.